IT Technician 3

Las Vegas, NV - USA

Yearly Salary: $ 52722 - 77381

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

: ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary: The Division of Public and Behavioral Health Office of Information Technology (OIT) is recruiting for an IT Technician 3 located in Las Vegas NV. The incumbent will work as Service Desk (SD)/Technical Support/End User Support: Provide support (Level 0-1) for agency employees accessing division applications; state-issued computers laptops tablets and cell phones: network software applications; web and cloud-based applications; printers; and other peripherals. Provides primary SD phone coverage and management of SD emails. Obtaining all standard quotes for PBH/DO Hardware/Software (ex. Dell and Adobe etc..) and once software has been received entered to ServiceNow and installing software onto end-user devices. Maintains current knowledge of IT best practices by collaborating with other governmental IT professionals literature review security and training. Ability to think clearly and respond during critical situations using logic and follow through until situation is resolved or stabilized; plan coordinate and lead a team as needed; work closely with staff.

Information Technology (IT) Technicians install configure monitor and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.
Essential Qualifications: Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems operating systems applications and peripherals two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties: Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations tasks security and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.

Under limited supervision incumbents may serve as a leadworker to lower level IT Technicians. Typical tasks include performing routine maintenance and identifying backup media problems. This is the journey level in a large department.
Knowledge Skills and Abilities: This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Help Desk Support:
Detailed knowledge of: computer hardware software peripherals and current computer technology and trends; help desk applications as used for change/problem management.

Working knowledge of:commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices.

General knowledge of:database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.

Ability to: analyze problems develop alternatives and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation pertinent to the agencys computer system and programs; troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called; use utilities to check for network connectivity.

Recruiter Contact Information: Jennifer Kauble -

The State of Nevada is an equal opportunity employer dedicated to building diverse inclusive and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race color national origin religion or belief age disability sex sexual orientation gender identity or expression pregnancy domestic partnership genetic information (GINA) or compensation and/or wages.

Please send direct Inquiries or correspondence to the recruiter listed on this announcement.

Required Experience:

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***Job SummaryThe Division of Public and Behavioral Health Office of Information Technology (OIT) is recruiting for an IT Technician 3 located ...

: ***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***

Job Summary: The Division of Public and Behavioral Health Office of Information Technology (OIT) is recruiting for an IT Technician 3 located in Las Vegas NV. The incumbent will work as Service Desk (SD)/Technical Support/End User Support: Provide support (Level 0-1) for agency employees accessing division applications; state-issued computers laptops tablets and cell phones: network software applications; web and cloud-based applications; printers; and other peripherals. Provides primary SD phone coverage and management of SD emails. Obtaining all standard quotes for PBH/DO Hardware/Software (ex. Dell and Adobe etc..) and once software has been received entered to ServiceNow and installing software onto end-user devices. Maintains current knowledge of IT best practices by collaborating with other governmental IT professionals literature review security and training. Ability to think clearly and respond during critical situations using logic and follow through until situation is resolved or stabilized; plan coordinate and lead a team as needed; work closely with staff.

Information Technology (IT) Technicians install configure monitor and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency.
Essential Qualifications: Graduation from high school or equivalent and four years of experience utilizing the fundamentals of typical computer systems operating systems applications and peripherals two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.
Job Duties: Participate in the development and revision of policies and procedures related to a functional area; review policies and procedures for changes applicable to IT; maintain operations tasks security and/or functional area logs; review instructions from other IT staff and correct or return for revisions as necessary.
Perform related duties as assigned.

Under limited supervision incumbents may serve as a leadworker to lower level IT Technicians. Typical tasks include performing routine maintenance and identifying backup media problems. This is the journey level in a large department.
Knowledge Skills and Abilities: This job specification lists the major knowledge skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge skills and abilities from a previous level.

Help Desk Support:
Detailed knowledge of: computer hardware software peripherals and current computer technology and trends; help desk applications as used for change/problem management.

Working knowledge of:commercially available operating systems and applications used by the agency; principles and practices of a computer system and peripheral devices as needed to operate and monitor a system; user password security principles and practices.

General knowledge of:database principles; network domains and login procedures; web browser capabilities and the difference between intranets and the Internet.

Ability to: analyze problems develop alternatives and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation pertinent to the agencys computer system and programs; troubleshoot and analyze problems to determine if the problem can be corrected by the operator or if a higher level IT staff member must be called; use utilities to check for network connectivity.

Recruiter Contact Information: Jennifer Kauble -