ADOT SERVICE DESK TIER 1
1801 W. Jefferson St
Phoenix AZ 85007

Salary: $85750 - $95750

Anticipated Salary:$90750.00

Grade: 26

Closing Date: 01/29/2026

Manages the ADOT Identity Access Management (IAM) Team. This position is responsible for the workflow configuration and implementation of centralized record of accesses and permissions. Maintaining a complete documentation of approved applications forms and creating/implementing standard work from various units within the Division. Maintain and update possible base CAR packages for each division maintaining a periodic update schedule for the CAR packages to remain updated within applications and divisions. Provide training on all aspects for the centralized record of access develop reports and quality control. Work closely with the Information Technology department to resolve audit standards. Assist with the creation and implementation of policies and procedures.

This position may offer the ability to work remotely within Arizona based upon the departments business needs and continual meeting of expected performance measures.

The State of Arizona strives for a work culture that affords employees flexibility autonomy and trust. Across our many agencies boards and commissions many State employees participate in the States Remote Work Program and are able to work remotely in their homes in offices and in hoteling spaces. All work including remote work should be performed within Arizona unless an exception is properly authorized in advance.

Supervises the staff by defining and establishing schedules setting priorities providing support/direction and dealing with administrative issues as needed.

Trains staff on operational procedures and troubleshooting techniques

Ensures systems within ADOT are operational

Knowledge of:
Service offerings customer service principles and processes back-office server applications desktop applications web-based applications client/server applications computer/networking hardware standard operating systems common third-party software applications internally developed custom applications application integrations networking protocols and any other computer-related technologies
Q-Suite applications MVN administration DAP administration driver license title/registration and MVD Document imaging
CSP department operations and measures.

Skill in:
Excellent interpersonal written and oral communication skills
Excellent problem-solving skills and attention to details
Troubleshooting skills with MVD equipment organizations and systems

Ability to:
Balance prioritize and organize multiple tasks.
Work collaboratively in teams and across organizations.
Balance prioritize and organize multiple tasks.
Work collaboratively in teams and across organizations
Synthesize feedback and adjust plans accordingly
Build strong relationships inside and outside the organization
Resolve incidents/problems efficiently and effectively recognizing customers competence levels and able to approach each level appropriately
Supervise small to medium teams.

Bachelors degree plus 5 or more years of related experience in related discipline (or equivalent experience)

This position requires driving or the use of a vehicle as an essential function of the job and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current valid class-appropriate drivers license complete all required training and successfully pass all necessary drivers license record checks. The license must be current unexpired and neither revoked nor suspended. Employees who drive on state business are subject to drivers license record checks must maintain acceptable driving records and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Administration offers a comprehensive benefits package to include:
Sick leave
Vacation with 10 paid holidays per year
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
Health and dental insurance
Retirement plan
Life insurance and long-term disability insurance
Optional employee benefits include short-term disability insurance deferred compensation plans and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule employees enjoy improved work/life balance report higher job satisfaction and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity please contact ADOT Human Resources Recruitment via email at or phone call at option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.