Support Engineer III, Benefits Experience & Technology (BXT)
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Job Location:
Monthly Salary:
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Benefits Experience and Technology (BXT) builds a workplace for Amazonians to invent and deliver on behalf of customers by supporting employees financial education health and wellness needs with benefits that optimize value and are easy to discover enroll and access.
As a member of the BXT Support Tools and Automation (STA) team you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians including coordination customer communication and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services driving employee benefits experience. A successful Support Engineer 3 will have broad array of technical and functional skills take initiative to identify areas of improvement implement best practices in providing technical support and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Bachelors degree in Computer Science or other technical degree or related experience
- Experience in development or technical support or experience in technical support
- Knowledge of AWS services
- Experience with web-based applications and HTTP or experience troubleshooting and debugging technical systems and experience in Kafka
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
- Experience with AWS technologies like Redshift S3 AWS Glue EMR Kinesis FireHose Lambda and IAM roles and permissions
- Experience writing complex SQL queries
- Experience scripting in one or more language (e.g. Bash Python Perl Ruby) or experience scripting in modern program languages
- Experience in development or technical support or experience in software development
- Experience supporting large-scale enterprise applications (whether internal or external facing)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
As a member of the BXT Support Tools and Automation (STA) team you will work to build tools to help improve our benefits administration process that will look to make the benefits experience more seamless for Amazonians.
Support Engineer 3 in the BXT STA team will contribute as the first line of engineering support team working in close collaboration with product support and software engineering teams owning business critical services. You will own issues to resolution on behalf of the Amazonians including coordination customer communication and tracking tasks to complete resolution. Support Engineer 3 will contribute to development of processes and mechanisms in support of incoming tickets including extensive troubleshooting tasks with responsibilities covering multiple products features and services driving employee benefits experience. A successful Support Engineer 3 will have broad array of technical and functional skills take initiative to identify areas of improvement implement best practices in providing technical support and think big to proactively mitigate issues using innovative solutions. As a Support Engineer 3 you will have opportunity to work with senior engineers in a multi functional team and advance your career to next level and ownership of critical software systems.
- 2 years of software development or 2 years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Bachelors degree in Computer Science or other technical degree or related experience
- Experience in development or technical support or experience in technical support
- Knowledge of AWS services
- Experience with web-based applications and HTTP or experience troubleshooting and debugging technical systems and experience in Kafka
- Knowledge of web services distributed systems and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services XML JSON
- Experience with AWS technologies like Redshift S3 AWS Glue EMR Kinesis FireHose Lambda and IAM roles and permissions
- Experience writing complex SQL queries
- Experience scripting in one or more language (e.g. Bash Python Perl Ruby) or experience scripting in modern program languages
- Experience in development or technical support or experience in software development
- Experience supporting large-scale enterprise applications (whether internal or external facing)
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
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