Danish Media & Entertainment Support Agent in Greece

Heraklion - Greece

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

Do you enjoy supporting people and delivering high-quality service

Do you enjoy helping people get the most out of digital services and entertainment platforms Join an international team in Greece and support customers worldwide by providing clear guidance reliable solutions and a smooth service experience.

Role Overview:

As a Media & Entertainment Support Agent you will be the main point of contact for customers using digital entertainment services. Youll manage a variety of inquiries related to access usage and subscriptions resolve issues efficiently and ensure customers enjoy a seamless experience from start to finish.

Key Responsibilities:

Support customers via chat email and phone with service-related inquiries
Assist with questions related to accounts access subscriptions and platform usage
Provide clear accurate guidance to help customers navigate digital services
Troubleshoot common issues using a calm solution-focused approach
Document interactions and resolutions accurately in internal systems
Identify complex or urgent cases and escalate when required
Work closely with internal teams to ensure a consistent high-quality support experience

Requirements:

Language Skills: Fluent in Danish (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greece residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Why Join Us:

Competitive Salary: We offer attractive compensation that reflects your skills and experience recognizing and rewarding your contributions
Performance Bonus: Be rewarded for your hard work with a performance bonus based on your achievements and results
Health and Life Insurance: Benefit from comprehensive coverage to support your well-being.
Remote Work: Enjoy the flexibility of working from home
Relocation Package: Receive support if relocating to ensure a smooth transition

Ready to take on this exciting opportunity Apply today and lets connect!

Do you enjoy supporting people and delivering high-quality service Do you enjoy helping people get the most out of digital services and entertainment platforms Join an international team in Greece and support customers worldwide by providing clear guidance reliable solutions and a smooth service ex...