Dutch Customer Support in Athens

Athens - Greece

Monthly Salary: Not Disclosed

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

Begin Your Career as a Customer Support!

Do you like helping people and solving travel issues efficiently Join a friendly fast-paced team where youll support travelers and make sure they feel informed reassured and well supported. This role suits proactive detail-oriented individuals who enjoy providing outstanding customer service.

About the Role:

As a Customer Support youll be the primary point of contact for customers needing assistance before during or after their trips. Using digital channels youll handle questions about bookings itinerary changes cancellations refunds and general travel concernshelping ensure a smooth and stress-free experience throughout their journey.

Key Responsibilities:

Support travellers via chat email and online tools with travel-related questions.
Handle reservations for flights hotels car rentals and activities including modifications and cancellations.
Provide clear guidance on itineraries travel requirements baggage policies and refund processes.
Assist with account updates payments and loyalty or rewards programs.
Identify urgent or complex cases (e.g. disruptions or missed connections) and escalate when needed.
Accurately document customer interactions and resolutions.
Collaborate with internal teams and partners to ensure consistent high-quality service.
Meet service quality standards productivity goals and response-time KPIs.
Stay up to date on travel policies destination changes tools and service improvements.

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits:

Competitive Salary: Based on your experience and skills
Performance Bonuses: Rewards for outstanding service
Comprehensive Insurance: Health and life coverage for your well-being
Meal Allowance: Support for daily meals
Onsite Work: Engage and grow in a collaborative office environment

Ready to turn travel dreams into reality Apply today and kickstart your career in the exciting world of travel!

Begin Your Career as a Customer Support! Do you like helping people and solving travel issues efficiently Join a friendly fast-paced team where youll support travelers and make sure they feel informed reassured and well supported. This role suits proactive detail-oriented individuals who enjoy provi...

Begin Your Career as a Customer Support!

About the Role:

Key Responsibilities:

Support travellers via chat email and online tools with travel-related questions.
Handle reservations for flights hotels car rentals and activities including modifications and cancellations.
Provide clear guidance on itineraries travel requirements baggage policies and refund processes.
Assist with account updates payments and loyalty or rewards programs.
Identify urgent or complex cases (e.g. disruptions or missed connections) and escalate when needed.
Accurately document customer interactions and resolutions.
Collaborate with internal teams and partners to ensure consistent high-quality service.
Meet service quality standards productivity goals and response-time KPIs.
Stay up to date on travel policies destination changes tools and service improvements.

Requirements:

Language Skills: Fluent in Dutch (C1/C2 level) and English (B2 level)
Eligibility: EU citizenship or valid Greek residency card
Skills: Strong analytical creative and communication abilities
Mindset: Professional detail-oriented proactive and eager to learn and grow in the Travel field

Benefits: