Customer Service Manager

Sliema - Malta

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

We are recruiting on behalf of our client for an experienced Customer Service Manager KYC Verification Manager to join their growing team in Malta. This is a fantastic opportunity for a strong leader who is passionate about customer experience compliance and team development in a fast-paced online environment.

The successful candidate will lead the KYC Verification function within Customer Service ensuring high standards of customer experience regulatory compliance and operational efficiency.

Key Responsibilities

Lead and manage the KYC Verification and Customer Service teams
Improve customer service experience while ensuring full KYC/AML compliance
Take ownership of customer issues and see them through to resolution
Set a clear mission and deploy strategies aligned with service and compliance goals
Develop service and KYC procedures policies and standards
Maintain accurate records of customer interactions and verification actions
Optimize chat and support channels to drive efficiency and growth
Design workflows and staffing strategies for the KYC and CS functions
Review transcripts and KYC cases to provide coaching and quality feedback
Analyze performance and compliance metrics and compile reports
Recruit mentor and develop team members
Stay ahead of industry regulatory and technology trends

Requirements

Proven experience as a Customer Service Manager or KYC / Compliance Team Lead
Strong background in online or fintech environments
Solid knowledge of KYC/AML processes and regulations
Fluent in English
Excellent leadership communication and decision-making skills
Experience with customer service and verification tools/systems
Strategic detail-oriented and customer-focused
Degree in Business Administration Law Finance or related field

Why Apply
If you are ready to take the next step in your career and lead a key compliance-driven customer function this role offers real influence career growth and the chance to work with a dynamic international team.

Apply now and take ownership of your future; this opportunity wont wait.

We are recruiting on behalf of our client for an experienced Customer Service Manager KYC Verification Manager to join their growing team in Malta. This is a fantastic opportunity for a strong leader who is passionate about customer experience compliance and team development in a fast-paced online ...

The successful candidate will lead the KYC Verification function within Customer Service ensuring high standards of customer experience regulatory compliance and operational efficiency.

Key Responsibilities

Lead and manage the KYC Verification and Customer Service teams
Improve customer service experience while ensuring full KYC/AML compliance
Take ownership of customer issues and see them through to resolution
Set a clear mission and deploy strategies aligned with service and compliance goals
Develop service and KYC procedures policies and standards
Maintain accurate records of customer interactions and verification actions
Optimize chat and support channels to drive efficiency and growth
Design workflows and staffing strategies for the KYC and CS functions
Review transcripts and KYC cases to provide coaching and quality feedback
Analyze performance and compliance metrics and compile reports
Recruit mentor and develop team members
Stay ahead of industry regulatory and technology trends