Patient Communication Coordinator Greenwood, Indiana

A boutique eyecare practice is seeking a dedicated Patient Communication Coordinator to join its dynamic Patient Experience team. As the first point of contact for patients and families this role is essential in ensuring a warm professional and helpful experience with every call.

About the Role:

The Patient Communication Coordinator is responsible for handling all incoming calls to the call center providing information scheduling appointments coordinating referrals and resolving patient concerns with empathy and professionalism. This individual represents the practice and supports its mission to provide exceptional care and service.

Key Responsibilities:

• Answer incoming calls promptly and empathetically using active listening to understand patient needs and route or escalate calls appropriately.
• Provide accurate information about services appointment processes and what patients can expect.
• Schedule patient appointments (exams follow-ups specialty visits urgent cases) using electronic health records (EHR) and scheduling tools.
• Coordinate schedules across multiple providers and locations to optimize daily clinic flow.
• Manage changes cancellations and reschedules efficiently to maintain access and minimize downtime.
• Support referral calls by collecting and communicating key information with referring offices.
• Place reminder calls/messages and document all call outcomes accurately in practice systems.
• Identify and report recurring issues or bottlenecks to leadership.
• Resolve scheduling conflicts and patient concerns with a proactive solutions-focused mindset.
• Uphold patient privacy and confidentiality in accordance with HIPAA and company policies.

Core Skills:

• Patient-first customer service mindset
• Clear professional phone and written communication
• Active listening and call control
• Problem-solving and conflict resolution
• Scheduling strategy and prioritization
• Team collaboration and accountability

Work Schedule:

• Full-time (typically 40 hours/week) in a call center environment supporting multiple practice locations and provider schedules.

Benefits:

• Competitive salary: $16$20 per hour plus benefits
• Comprehensive optometry and customer service training
• Supportive collaborative team environment
• Growth and advancement opportunities
• Engaging workplace committed to work-life balance

If youre passionate about delivering exceptional service in a setting that enhances our patients vision and lives we want to hear from you! Apply today through the job board or send your CV/Resume to Steve Gill at Call us at for more information.

Requirements:

• High school diploma or GED
• Strong and friendly verbal communication skills
• Exceptional organizational skills and attention to detail
• Ability to multitask in a fast-paced environment
• Comfort with computers and learning new systems (EHR scheduling platforms email)
• Empathy and discretion in handling sensitive patient situations

Preferred:

• 1-2 years in a healthcare office scheduling patient access or call center environment
• Experience with EHR and appointment scheduling
• Familiarity with discussing fees payment options or insurance basics
• Customer service experience in healthcare retail hospitality or similar fields

Eyetastic Services is dedicated to partnering with employers who provide equal opportunities in all healthcare fields. As a team of eye care professionals we are committed to supporting you throughout the hiring process including resume upgrades and negotiations. We prioritize your privacy and ensure that your information is not shared with other recruiting agencies giving you peace of mind as you explore this exciting opportunity. You can rest assured that we will be with you every step of the way.

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