Field Technician
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Job Location:
Ekurhuleni Metropolitan Municipality - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Requirements
- Grade 12 / NQF Level 4.
- A valid drivers license.
- Must have 2 years experience as a Field Technician Or related field.
- Trade Test.
- Electrical skills.
- Technical skills.
- 2. Skills and Attributes
- Delivering great customer service.
- Sharing and cooperating.
- Dealing with challenging circumstances.
- Understanding the organizational environment.
- Attention to detail.
- Work under pressure.
We are seeking a skilled and proactive individual to join our team as a Field Technician. The successful candidate will be responsible for the installation maintenance and repair of automated banking machines and docking stations.
The ideal candidate will be a self-motivated professional with a strong track record of adhering to company policies implementing best practices and demonstrating sound judgment in achieving organizational goals. A clear understanding of the critical role that technical support plays in overall business performance is essential. This role requires a results-oriented individual who aligns with the companys values.
Key Responsibilities:
1. Installation and Maintenance Management
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Conduct installations and de-installations of automated banking machines
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Provide on-site training to clients on newly installed machines
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Install and maintain docking stations
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Apply necessary upgrades and modifications to machines
2. Operational Efficiency
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Ensure timely response to client service requests
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Maintain high standards of workmanship
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Complete service-level agreements (SLAs) in line with contractual obligations
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Properly maintain and manage company-issued equipment
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Retrieve faulty canisters from the cash centre for service and repair
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Perform scheduled maintenance in accordance with SLA requirements (98% compliance per vendor)
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Accurately log all service activities using the call-logging system for tracking billing and performance metrics
3. Client Satisfaction and Retention
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Ensure ongoing customer satisfaction through effective training and support on all devices
4. Customer Service Delivery
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Provide on-site technical fixes as required
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Respond to technical call-outs within SLA timeframes
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Be available to work extended hours as operational demands require
5. Health and Safety Compliance
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Actively contribute to the development implementation and review of safety plans
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Participate in company safety initiatives including meetings and toolbox talks
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Report and follow up on all safety incidents promptly
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Adhere to workplace safety policies and procedures
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Attend mandatory safety training and refresher sessions
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Ensure appropriate use of personal protective equipment (PPE) at all times
Key Skills
- Computer Hardware
- Customer Service
- Hand Tools
- Computer Networking
- Field Service
- POS
- Windows
- Mechanical Knowledge
- Service Technician Experience
- Merchandising
- Project Coordination
- Troubleshooting
