Family Services Coordinator

Part-time

32 hours per month

Working every other weekend on a rotating schedule

Including weekends and statutory holidays

8 am - 4 pm / 10 am - 6 pm / 12 pm - 8 pm / 4 pm - 12 am

240 McCaul Street

TheOrganization

Since1981 Ronald McDonald House Toronto has served as a place to call home forfamilies with seriously ill children undergoing treatment. Ronald McDonaldHouse Toronto encompasses a House for 81 families in downtown Toronto and sevenFamily Rooms in hospitals across the Greater Toronto Area and in Sudbury. Thefamilies we serve come from throughout Ontario across Canada and around theworld.

We are looking for aPart-Time Family ServicesCoordinatorto join our growing team at the Family Room at SickKids(The Hospital for Sick Children).

The Role

• Act as the primary contact for the facility operations (Ronald McDonald Toronto House or Family Rooms at SickKids) or family issues that arise during their shift. Work closely with both the House and the Family Room teams to ensure both locations operate according to theguidelines and protocols of Ronald McDonald House Toronto.
• Monitor aspects of security (property and persons) and report any related issues or concerns.
• Foster strong values-based relationships with all key stakeholders for both locations acting as a contact for family referrals admissions and support. Work closely with volunteers to engage and support as necessary to maintain a safe and comfortableenvironment for families.

Reporting to the ManagerFamily Services a Family Services Coordinator is the first line ofcommunication with the Guest Family and is responsible for welcoming andproviding service to all families staying at the House or utilizing FamilyRooms. The Family Services Coordinator facilitates the family intake andregistration process and coordinates family stays at the House and the FamilyRooms at SickKids. This role provides families with resources to adapt tocommunal living and settling into Toronto while also ensuringadherence topolicies and procedures to provide a safe warm comfortable and compassionateenvironment for families guests and volunteers.

The schedule for this position is 32 hours/month working every other weekend on a rotating schedule between either 8 am - 4 pm 10 am - 6 pm 12 pm (noon) - 8 pm or 4 pm - 12 am (midnight) including weekends and statutory holidays.

Key Responsibilities Include

• Welcome register and acquaint residents to the House and/or Family with family check-in /out. Ensure readiness of rooms and the facility and assign rooms to accommodate residents while assessing priorities of residents families with support needs and special requests as required.
• Understand the different needs for each location (the House and Family Rooms at SickKids) prioritize and support appropriately.
• Prepare accurate and timely administrative reports and documentation as required for both locations including maintaining up to date family records directory and database.
• Complete administrative tasks such as answer phones respond to emails and deliveries process payments data entry filing general office duties manage waitlist and referral process reference background checks creating and distributing communication materials etc.
• Assist with housekeeping and maintenance duties and various event and meeting set-up and execution.
• Participate in special projects and other duties as required.

QUALIFICATIONS

Ronald McDonald House Toronto understands that forany role its possible that no one person will possess all of the desiredqualifications. The following is an outline of the qualifications we believeare important to bring to the position and/or develop while in the role.

Education & Experience

• Minimum one (1) year of experience in providing family support or related services.
• Experience in healthcare working with vulnerable populations or in a not-for-profit organization is an asset. Customer service experience in a hospitality shelter community center or respite setting will also be considered.
• High school diploma; college diploma in Social Services Social Work or related field is an asset. CPR / First Aid Certification (can be provided for committed applicants).
• Experience in volunteer management.

Requirements KnowledgeSkills & Abilities

• Strong customer service skills preferably with experience working with families hospital stakeholders and volunteers.
• Excellent communication (verbal / written) and listening skills.
• Demonstrated de-escalation and problem-solving skills.
• Ability to manage sensitive situations with excellent judgment compassion and discretion.
• Exemplary collaboration and interpersonal skills with a demonstrated ability to develop and maintain relationships.
• Ability to work effectively within a team as well as independently.
• Strong organizational skills with the ability to manage multiple deliverables in a time-sensitive environment and adapt to frequently changing priorities.
• Working knowledge in technology including Microsoft Office and other databases.
• Ability to manage sensitive situations with excellent judgment compassion and discretion.
• Ability to work flexible hours and shifts to support a 24-hour operation. Occasionally overnight and weekday shifts may be requested on an as needed basis.
• Able to lift up to 50lbs.

The successful candidate will needto undergo a successful reference check a satisfactory background check andimmunization process as per hospital policies.

What We Offer

At RonaldMcDonald House Toronto youre not just taking on a job; youre becoming partof a mission that makes a tangible difference every day. As a Family ServicesCoordinator youll play a key role in helping families feel at home whenthey need it most. Youll have the opportunity to work with compassionatepeople enhance your skill set and contribute to a life-changing cause.

In addition tomeaningful work that supports families during critical moments we offer:

• Impact: Your role directly contributes to the comfort and well-being of families during some of their toughest times.
• Supportive Environment: Access to our Employee & Family Assistance Program as well as a network of caring colleagues dedicated to making a difference.
• Competitive total rewards package including a hiring salary range of $48000 - $56000 RRSP contribution group health and dental benefits coverage of mental health paramedical services and much more.
• Access to paid Wellness Days and religious days.

If youre looking to make a difference every dayin the lives of children and families submit your application today!

Please note that onlythose candidates selected for an interview will be contacted. This posting isfor an active vacancy that the organization is currently seeking to fill.

We donotuseartificialintelligence(Al)or automated decision-making tools to screen assess or select candidates.

Ronald McDonald House Toronto is anEqual Opportunity Employer.

Ronald McDonald House Toronto iscommitted to diversity and inclusiveness in the workplace and as an equalopportunity employer we are committed to establishing a qualified workforcethat is reflective of the diverse population and families we support.

We encourage applications frommembers of groups that have been historically marginalized including but notlimited to Aboriginal Indigenous Metis and Inuit peoples racializedgroups/persons of colour people with varying abilities members of visibleminority groups LGBTQ2S those who identify as women and otherequity-seeking groups.

When contacted for a jobopportunity please advise the People and Culture team of any accommodationneeded in accordance with the Accessibility for Ontarians with DisabilitiesAct 2005 and the Ontario Human Rights Code to ensure you have access to an equitableprocess. We request that you provide your accommodation request as soon asreasonably practicable. Any information received relating to accommodation willbe addressed confidentially.

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