General Manager Service

As a $100M full-service commercial air conditioning company Hill York provides design build solutions new construction system maintenance service repairs energy solutions and installation for a wide range of heating cooling and ventilation systems. Since designing and installing the first air conditioning systems in Miami Beach hotels after World War II Hill York has played a key role in leading Florida facilities such as condos offices and university buildings to new plateaus of indoor comfort and energy efficiency. We are a growing company with four locations in the State of Florida.

Hill York seeks talented performers and offers a challenging and rewarding work environment that emphasizes teamwork results and most importantly honesty and integrity. We value our employees and are committed to attracting highly skilled talented individuals to join our strong family-oriented workforce and to help us build on our success.

Hill York seeks a dynamic growthminded General Manager Service to lead our service business across MiamiDade and Broward counties. As a key member of Hill Yorks leadership team this individual is responsible for full P&L ownership operational performance customer experience talent development safety and strategic growth. The GM Service will lead a team of Customer Service Representatives Service Billers Field Supervisors Service Technicians and Warehouse personnel to deliver bestinclass HVAC service maintenance and repair solutions. The ideal candidate is a strategic operator who can also engage tactically driving consistency operational excellence and customer satisfaction while working with our Sales department to grow our service portfolio in South Florida. This is a highimpact leadership role in a fastpaced relationshipdriven business where integrity teamwork and performance are core values.

Leadership & People Development
Lead mentor and develop the service team across Dade/Broward including supervisors technicians CSR billing and warehouse staff.
Promote a high performance culture grounded in accountability results teamwork safety and customer focus.
Conduct regular field visits to ensure quality outcomes customer satisfaction and safety compliance.
Assess talent needs and ensure development through training coaching and strategic hiring.
Reinforce consistent operational standards across the region in partnership with other service leaders statewide.
Foster strong relationships with field technicians and maintain a consistent visible presence.

Operational Excellence
Oversee all daily service operations including scheduling labor planning dispatch maintenance agreements repairs and special projects.
Ensure timely accurate and high quality execution of service calls and PM agreements.
Ability to technically diagnose the root cause of problems not just the immediate issue.
Drive adoption digital tools to improve efficiency documentation and quality.
Review service orders for accuracy completeness proper billing and profitability.
Resolve customer issues warranty concerns and escalations with urgency and professionalism.

Financial & Business Management
Own full P&L responsibility for the Dade and Broward service business.
Develop and execute annual operating plans revenue goals and margin expectations.
Monitor key metrics including labor utilization materials cost inventory backlog DSO PM compliance and service profitability.
Support collections efforts on overdue accounts and maintain strong communication with Finance.
Ensure proper pricing governance for materials labor rates and refrigerant.
Support service growth by empowering technicians to identify leads and partnering with Sales to expand PM agreements and repair opportunities.

Customer & Account Management
Serve as a senior point of contact for key accounts ensuring long term relationships and high service satisfaction.
Conduct site visits customer meetings and quarterly business reviews (QBRs) with major clients.
Maintain strong trust-based relationships focused on reliability quality and responsiveness.

Safety & Compliance
Promote a proactive safety culture in alignment with Hill York and EMCOR policies.
Ensure technicians follow all required safety protocols documentation procedures and regulatory compliance related to refrigerants equipment and field practices.
Participate in incident investigations safety audits and corrective action planning.

Strategic Leadership
Contribute to the companys overall strategic direction as a member of the leadership team.
Drive process improvement service modernization and cross-department alignment.
Lead and champion integration of new technologies digital workflows and best practices from across EMCOR.
Identify emerging trends customer needs and regional opportunities for service growth.

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Minimum 10 years of commercial HVAC service experience in a mechanical contracting environment.
Minimum 35 years of leadership experience.
Proven success managing service operations with P&L accountability.
Strong leadership coaching and talent development skills.
Experience leading process improvement initiatives.
Excellent communication customer service and relationship building skills.
High proficiency in Microsoft Office and service management software; experience with COINS and XOi preferred.
Strong organizational skills with the ability to manage competing priorities.
Valid drivers license; ability to travel regularly across Dade/Broward.
Fulltime onsite presence is required due to the handson nature of this role which demands daily interaction with field teams realtime operational decisionmaking and strong visibility across service dispatch billing and customer relationships.