RQ10408 Systems Administrator Operations Support Specialist
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Systems Administrator / Operations Support Specialist
Work Arrangement: Onsite
Work Hours: MondayFriday 8:00 AM 5:00 PM (excluding lunch)
Role Overview
The Systems Administrator / Operations Support Specialist provides advanced operational and technical support for a mission-critical public-facing enterprise application operating in a large-scale mainframe environment.
This role focuses on batch processing file transfers incident and change management operational stability and automation support while ensuring compliance with ITIL processes.
Key Responsibilities
Provide advanced technical coordination for batch processing operations in a large mainframe environment
Support development testing and implementation of JCL jobs reporting tools and operational utilities
Monitor and manage file transfers using SFTP FTP and IND$ for overnight and transactional processing
Monitor input queues and respond to client confirmations and inquiries related to file processing
Lead incident analysis root-cause identification and resolution for batch processing issues
Ensure ITIL processes (incident change and release management) are consistently followed
Coordinate and lead change and release implementations for production environments
Maintain and update operational procedures and documentation as systems and processes evolve
Provide expert technical guidance to stakeholders and support future automation initiatives
Deliver technical training and knowledge transfer to supporting resources
Participate in on-call support as required to ensure operational continuity
Required Skills & Experience
Core Technical Experience
10 years of hands-on experience supporting mainframe batch processing in large complex enterprise environments
Advanced expertise with:
JCL
TSO / ISPF
Mainframe dataset structures
SFTP FTP IND$ file transfers
Strong experience supporting overnight transactional processing and application recovery procedures
Experience monitoring and managing email queues and operational inputs tied to batch processing
Strong understanding of application recovery restart and operational resilience
Experience supporting mission-critical high-availability applications
Operations & Process Expertise
Proven experience working within ITIL frameworks specifically:
Incident Management
Change Management
Release Management
Experience leading or coordinating production support migrations or tool implementations
Strong documentation skills for operational procedures runbooks and change records
Tools & Environment
Mainframe utilities: ISPF JCL file transfer protocols
Enterprise reporting and monitoring tools
Microsoft Office (Word Excel email tools)
Experience working in Tier-4 or equivalent enterprise infrastructure environments
Soft Skills
Strong analytical and troubleshooting skills
Clear written and verbal communication skills
Ability to work independently in high-pressure production environments
Proven ability to coordinate with multiple stakeholders
Detail-oriented with strong ownership mindset
Required Experience:
IC
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
