Services Manager

Our Company

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness sport and health. By promoting the Healthness lifestyle of exercise a balanced diet and a positive mental approach AI Tracking & Longevity Technogym has rapidly grown into a success story of over 2800 employees at 16 branches expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach eager to invest your energy in building that case you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle are proactive determined and are digitally savvy. Move with us for a better world!

Your Role

If you have a solid managerial background in Services and you are obsessed with ensuring care user satisfaction this is the position for you! One of Technogyms goals is Satisfying 100% of our customers and end-users. Our Services teams are always aiming to improve their service quality to provide the best fitness experience anywhere.

We are looking for a Services Manager who will manage the local Service business based on After Sales Remarketing and Financial Services bundling.

In this role you will work closely with the HQ Matrix Director and play a crucial role in ensuring excellent technical support/maintenance services and achieving customer satisfaction beyond all expectations.

Your Impact

• Take charge of the overall customer experience related to services
• Oversee the excellent execution of all service activities
• Rollout the menu of after sales products and correct pricing to achieve the desired profitability
• Take on P&L responsibility for margins
• Oversee local parts logistics and warehousing
• Ensure the overall transfer to Technogym HQ of data and information on feedback from the market and performance-related topics
• Ensure the use of corporate processes and systems in the subsidiary
• Carry out local continuous improvement
• Interact with the various HQ functions: Quality Legal Management Control etc.
• Carry out After Sales Maintenance and repair activity
• Oversee Service Contract After Sales Business
• Carry out remarketing activity
• Mitigate Country Trading Risk
• Ensure Customer Satisfaction
• Solution Bundle hardware software and services into a monthly rate using Financial Services
• Act as a catalyst for change in moving the whole organization from selling hardware at a price to selling a monthly subscription

About You

Ideally you are passionate about working out enthusiastic and proactive while also down-to-earth and ethical. You are good at working in a team and inspiring and driving competent teams.

What you should bring:

• Graduate level education: ideally Engineering or Business Studies
• 10 years experience in a structured environment with a clear growth path
• Primary competence in after sales service at customer sites
• Experience in solution selling bundling and monthly rates
• Clear leadership traits
• Repair business expertise and good knowledge of the after-sales market
• Fluency in English

Technogym is an Equal Opportunities Employer

We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age sex sexual orientation race religion or belief.

Discover your potential with a career at Technogym where work means loving what you do taking on challenges learning from others sharing a vision and making it come true