About Blue Cross and Blue Shield of Minnesota

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate you are joining a culture that is built on values of succeeding together finding a better way and doing the right thing. If you are ready to make a difference join us.

The Impact You Will Have

As an Enrollment Experience Specialist Associate you play a pivotal role in ensuring seamless access to healthcare for our members by administering enrollment and eligibility accurately and timely. Your contributions directly impact member satisfaction and the overall operational efficiency of our organization. The Associate role is an exciting opportunity to learn and apply the foundations of Membership Operations processing rules and regulations and systems. This role offers an exciting and rewarding career path for individuals dedicated to making a meaningful impact in peoples lives through healthcare access.

Your Responsibilities

• Collaborate with team members vendors and cross-functional departments to timely and accurately resolve inquiries.

• Accurately document actions taken across multiple systems.

• Navigate complex data extract critical insights from various systems and apply current business and regulatory guidelines.

• Participate in meetings with internal and external group contacts and account representatives fostering valuable relationships and staying current on account status.

• Provide guidance and support to the team vendors and customers.

• Manage a wide array of activities and responsibilities.

• Detect discrepancies and identify Membership workflow improvement opportunities continually refining procedures for enhanced efficiency and accuracy.

• Recognize and communicate opportunities for improving workflows and escalate any issues to ensure increased efficiency and accuracy.

• Readily take on any other duties assigned with enthusiasm and dedication.

Required Skills and Experience

• 1 years of related experience. All relevant experience including work education transferable skills and military experience will be considered.

• Self-driven with the ability to learn new work and skills and take personal accountability for their performance and actions.

• Approaches interactions with empathy compassion and patience.

• Good communication decision making and listening skills.

• Possesses a flexible approach to their work.

• Seeks opportunities to build business relationships that support collaboration and creative solutions.

• Foster customer trust and satisfaction through consistent support.

• Ability to remain calm in challenging situations.

• High comfort level navigating multiple systems screens websites and workflows.

• Ability to develop problem-solving skills through logical analysis and critical thinking.

• Experience with Microsoft Office Suite (Outlook Word OneNote Excel Teams etc.)

• Ability to work independently and work effectively with other team members to achieve goals.

• Adhere to production metric and performance expectations.

• Ability to follow workflows and processes.

• Commitment to continuous learning.

• Demonstrates behavior and decisions aligned with corporate culture and values.

• High school diploma (or equivalency) and legal authorization to work in the U.S.

Preferred Skills and Experience

• Prior insurance or health care experience.

• Prior experience interacting with customers.

Role Designation

Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits

Pay is based on several factors which vary based on position including skills ability and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package which may include:

• Medical dental and vision insurance

• Life insurance

• 401k

• Paid Time Off (PTO)

• Volunteer Paid Time Off (VPTO)

• And more

To discover more about what we have to offer please review our benefits page.

Equal Employment Opportunity Statement

At Blue Cross and Blue Shield of Minnesota we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to and will not be discriminated against based on any legally protected characteristic.

Individuals with a disability who need a reasonable accommodation in order to apply please contact us at:

Blue Cross and Blue Shield of Minnesota and Blue Plus are nonprofit independent licensees of the Blue Cross and Blue Shield Association.