Manager, New Business
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Job Location:
Ho Chi Minh City - Vietnam
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities
Digital Transformation Leadership
- Lead the planning and execution of digital initiatives to modernize operational workflows and enhance customer and employee experience.
- Partner with cross-functional teams to identify and implement automation opportunities ensuring alignment with business goals.
- Champion change management and user adoption strategies for new technologies.
System optimization and governance
- Oversee the performance and continuous improvement of core operational systems (e.g. CAS Alfresco Synergy AIS etc.).
- Collaborate with IT and external vendors to prioritize and implement system enhancements ensuring scalability and reliability.
- Establish and maintain governance frameworks for incident management and change controls for NBUW department.
Performance Management and Insights
- Design and manage performance monitoring frameworks to track user productivity process efficiency and operational KPIs.
- Lead the development of dashboards and analytical reports to support data-driven decision-making across teams.
- Provide strategic insights and recommendations to senior leadership to improve operational effectiveness.
Operational Resilience
- Develop and maintain quality control and assurance frameworks to ensure accuracy and consistency in underwriting and new business processes.
- Conduct regular audits and reviews to identify gaps and implement corrective actions.
- Ensure robust controls are in place to support business continuity data privacy and regulatory compliance.
- Lead incident response and root cause analysis for system-related disruptions.
Drive continuous improvement initiatives to strengthen operational resilience.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Manager
Key Skills
- Business Development
- Sales Experience
- Management Experience
- Microsoft Outlook
- QuickBooks
- Lawson
- Banking
- Business Management
- Conflict Management
- Strategic Planning
- Leadership Experience
- negotiation
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
