Customer Service Advisor
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Job Summary
Customer Service Advisor
About the Role
We are looking for a dedicated and serviceminded Customer Service Advisor to join our Customer Operations team in a parttime position of approximately 20%. This role is particularly wellsuited for a student who wants to gain handson experience in customer service while balancing studies.
As a Customer Service Advisor you will support our merchants customers with inquiries related to order management invoicing and payment followup via phone email and chat. You will also contribute to precollection activities administrative tasks and process improvements. Working closely with internal teams you will help maintain high service standards and ensure a seamless customer experience.
Key Responsibilities
1. Customer Support
Provide highquality customer service to our merchants customers through phone email and chat.
Report qualitative observations related to Avardas products processes and customer feedback to relevant internal stakeholders.
Follow established company policies and work instructions when resolving customer inquiries.
2. Pre-collection and credit monitoring
Conduct precollection and creditmonitoring activities primarily through outbound phone calls to customers before debts are handed over to collection.
Set up payment plans in accordance with company policies.
3. Administrative tasks
Support onboarding by providing basic orientation and guidance to new Customer Service Advisors.
Assist with administrative tasks such as invoicing communication with authorities and other customer-related administrative duties.
Ensure the delivery of highquality support services to merchants customers in line with company policies objectives and both customer and merchant expectations. This includes handling customer contacts precollection tasks and administrative responsibilities.
Qualifications and Experience
Strong written and verbal communication skills.
Proven experience in customer support or another serviceoriented role.
Basic understanding of the BNPL (Buy Now Pay Later) industry.
Fundamental knowledge of consumer credit legislation and relevant regulations.
Ability to work efficiently under pressure and contribute effectively to team goals.
Solid IT skills including proficiency with MS Office and experience working with various IT systems.
Ability to understand internal processes technology and financial procedures.
High school diploma or equivalent.
Familiarity with financial processes is an advantage.
Fluency in a local language.
Good English skills both written and spoken.
We are looking for someone proactive serviceminded and motivated to deliver excellent customer experiences. If this sounds like you wed love to hear from you!
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
TF Avarda Bank is a digital bank offering consumer banking services and e-commerce solutions through a proprietary IT platform with a high degree of automation. The platform is designed for scalability and adaptability to different products, countries, currencies and digital banking s ... View more
