Customer Service Representative
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Job Location:
Birmingham - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Services Representative is responsible for the effective endtoend administration of the customer service function from order receipt through to delivery. The role requires a proactive customerfocused mindset to ensure high levels of customer satisfaction while supporting SherwinWilliams commercial objectives. Acting as a key intermediary between customers the commercial team and the Finance function the Customer Services Representative coordinates the flow of trade ensuring accuracy timeliness and clear communication with support from the CS Supervisor.
Working Pattern
This is an onsite role at Unit 2 Junction Six Industrial Park Birmingham B6 7JJ working Monday to Friday:
08:00 17:00 (Monday to Thursday)
08:00 16:00 (Friday)
Responsibilities
- Endtoend order management: Receive acknowledge input and manage customer orders in the ERP including stock checks pricing and article creation.
- Customer liaison & communication: Act as the primary customer contact managing enquiries documentation confirmations and proactive updates on delays or issues.
- Delivery & logistics coordination: Ensure agreed delivery deadlines manage delivery paperwork and liaise with carriers and internal teams.
- Account data & commercial administration: Maintain accurate customer records pricing conditions discounts and set up or amend accounts with internal approvals.
- Issues claims & documentation management: Handle credit notes claims technical documentation and maintain complete customer service records.
Qualifications
- Customerfocused mindset with proven customer service experience
- Strong organisational and timemanagement skills with the ability to work autonomously and under pressure
- Experienced in ERP systems for order and account management (Sage preferred)
- Confident IT user including Microsoft Office (Word Excel etc.)
- Collaborative and adaptable with strong teamwork skills and flexibility in a changing environment
Our offer to you
- Competitive salary
- Company contributed pension
- Career growth opportunities in a truly international environment
- Innovation leaders in the protective coatings industry
- Sherwin Academy offers continuous training programmes for all seniority levels
- Attractive wellbeing mental health women & inclusion and ID&E programmes
#LI-JR1
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purp ... View more
