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Johnson and Johnson Innovative Medicine is recruiting for a Product Manager Customer Experience Marketing TREMFYA GI located in Horsham PA.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every

step of the way.

Learn more at Immunology

Our expertise in Innovative Medicine is informed and inspired by patients whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases.

Join us in developing treatments finding cures and pioneering the path from lab to life while championing patients every step of the way.

Learn more at the Role

The Product Manager Customer Experience (Cx) Marketing will support TREMFYA in Gastroenterology across Crohns disease & Ulcerative colitis reporting into the Group Product Director. This is a critical marketing position on the US Gastroenterology marketing team to shape the strategy and execution for these critical indications. The Product Manager Customer Experience Marketing will be responsible for the development of TREMFYA withMe assets field trainings samples and other key workstreams.

You will work closely with a large cross-functional team across marketing patient engagement & customer solutions (PECS) portfolio solutions strategic customer group sales leadership & field teams. Your external stakeholders are patients practice staff (bio-coordinators practice managers) and HCPs.

Key Responsibilities:

As a key member of the team you will lead and execute the strategy to enhance patient support and customer experience. This includes:

• Asset Development:
• Develop and refine core TREMFYA withMe assets in close partnership with PECS
• Cross-functional Collaboration:
• Work with PECS Immunology Portfolio Solutions and the Strategic Customer Group to analyze coverage and fulfillment data monitor competitive landscapes and uncover patient access and fulfillment insights through market research.
• Collaborate with PECS to develop tailored strategies joint value propositions and innovative tactics to enhance fulfillment persistence and customer experience perceptions.
• Align messaging tactics and fulfillment programs across marketing sales and PECS teams to ensure seamless coordination and help HCPs and bio-coordinators support patients in starting and staying on therapy.
• Learning & Development:
• Partner with Sales Learning Excellence and PECS to design and implement a comprehensive learning plan that increases field team confidence and understanding of patient support offerings.
• Compliance & Oversight:
• Manage the CAC review and approval process ensuring adherence to all regulatory and legal requirements.
• Agency & Tactic Management:
• Oversee Agency of Record (AOR) partnerships to drive marketing excellence and ensure timely high-quality execution of key deliverables.
• Thought Leadership:
• Support the product director with advisory boards attend congresses and participate in scientific sessions as needed to stay at the forefront of patient support and market dynamics.

Qualifications

Education:

B.A. or a B.S. degree required. An MBA is preferred but not required.

Required:

• A minimum of 5 years of successful business experience is required preferably in Marketing or Sales Sales Learning & Development or related fields.
• Your ability to be creative action and outcome oriented and strong analytically with excellent overall business insight is fundamental.
• You must be a self-starter highly accountable and have strong project planning and organization skills
• You will need to demonstrate excellent leadership and interpersonal skills with a heightened ability to collaborate and work across a matrixed organization and with external agency partners to be successful.
• Previous Immunology marketing or sales experience with an infusion biologic as well as a subcutaneous injected biologic would be helpful.
• A deep understanding of the English language will ensure we effectively communicate our value proposition.
• This position may require you to travel up to 30% domestically.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

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