Student Support Specialist Lunalilo Scholars Program (Casual Hire)

• Assists the program director with the dissemination and collection of application and referral material and fields inquiries regarding application status.
• Organizes and conducts the intake process including preparation of applications and referrals for committee review notification orientation etc.
• Organizes the various components of the program such as Summer Bridge presentations workshops outreach donor visits and events etc.
• Responsible for ordering supplies and maintaining equipment.
• Participates in campus feeder high school and community events to raise the visibility of the program.
• Assists the director in training and monitoring the peer mentors and student workers.
• Maintains methods of communication that create meaningful relationships between the college the student and his/her family regarding the transition to college.
• Provides comprehensive enrollment information to potential students.
• Works with various Kapiolani Community College departments and units (counseling academic support admissions financial aid etc.) to ensure seamless transition for students.
• Assists the director in maintaining data and reporting on student progress and outcomes.
• Assists the director in meeting stated outcomes of the program and student services strategic plan.
• Provides excellent customer service around connecting students referrers community partners State of Hawaii Department of Education etc. to information about the program and College.
• Handles any problems that arise during outreach activities and consults with director to make adjustments as appropriate.
• Engages with students through the various Kapiolanii Community College student information systems.
• Recommends improvements for the program based on review and assists in their implementation.
• Engages in effective and positive work relationships with peer mentors and other College staff that perform outreach at high schools and other programs or agencies.
• Communicates and consults with director faculty and staff to support Lunalilo Scholars and to ensure that the goals of the program are being met.
• Exercises professional judgment in providing quality services to Lunalilo Scholars.
• Assists in database documentation and records maintenance according to professional practices and the reporting requirements.
• Other duties as assigned.

• Possession of a baccalaureate degree in education social work human development family resources arts & sciences or business or related field and 0 year(s) of progressively responsible professional experience with responsibilities for student services in a community college setting; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
• Functional knowledge of principles practices and techniques in college admission outreach and student support demonstrated by knowledge understanding and ability to apply concepts and terminology.
• Functional knowledge and understanding of principles theories federal and state laws rules regulations and systems associated with college admission outreach and student support.
• Demonstrated ability to recognize problems identify possible causes and resolve the full range problems that may commonly occur in the area of college admission outreach and student support.
• Demonstrated ability to understand oral and written documentation write reports and procedures and communicate effectively in a variety of situations.
• Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team members and individuals.
• Demonstrated ability to operate a personal computer and apply word processing software.

• Demonstrates the ability to provide excellent customer (or student) service to potential students and families that eases the transition to Kapiolanii Community College.
• Experience working with Native Hawaiian students.
• Experience working with first-year low-income non-traditional and first-generation students.
• Experience working with high school outreach and orientations within a community college.
• Working knowledge of the entry process for first-year students including admissions financial aid and assessment.
• Experience with the federal student financial aid process and other financial aid resources.
• Ability to work independently to organize set priorities meet deadlines and follow through on details to completion.
• Experience working with student information and financial management systems.
• Demonstrates the ability to work with students with disabilities or from diverse social economic ethnic academic and cultural backgrounds.
• Experience working with and training peer mentors or student workers.

1. Cover letter;
2. Resume;
3. The names and contact information (telephone number and email addresses) of at least three professional references; and
4. Official graduate and undergraduate transcript(s) showing degree and coursework to date appropriate to the position (copies of official transcripts are acceptable; however original official transcripts will be required at the time of hire.) Transcripts issued outside the United States of America require a course-by-course analysis with an equivalency statement from an agency having membership with the National Association of Credential Evaluation Services Inc. verifying the degree equivalency to that of an accredited institution within the USA. The expense of the evaluation shall be borne by the applicant.

• The application will be incomplete if materials are unreadable illegible password protected missing or corrupted; therefore late or incomplete applications will not be considered. All requested documents/information become the property of Kapiolani Community College and will not be returned.
• Please do not include any self-identifying photos and redact any references to confidential information on submitted documents (social security number date of birth etc.).
• Applications lacking copies of transcripts will be reviewed based on work experience equivalency to meet minimum qualifications (MQs). All minimum qualifications must be met by the closing date.
• If you have not applied for a position before using NEOGOV you will need to create an account.

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: Experience:

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