Application Support Lead

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Day to Day

L2/L3 application support for web and mobile applications in production environments
Act as the technical point of contact for major incidents and production issues
Perform advanced troubleshooting across application database and connectivity layers
Analyze production logs and perform complex database queries using SQL
Conduct network and firewall connectivity checks including telnet testing to isolate issues
Support and troubleshoot Java and Java EE applications built using Spring Boot
Work extensively in Unix/Linux environments and develop shell scripts for monitoring and automation
Oversee CI/CD pipelines and deployment activities using Bamboo Bitbucket and Tanzu
Mentor and guide junior application support engineers and review their work
Coordinate with development teams on bug fixes releases and production deployments
Support mobile applications (Android iOS) and hybrid frameworks such as Cordova
Drive incident management root cause analysis (RCA) and post-incident reviews
Ensure proper documentation knowledge base updates and process adherence using JIRA and Confluence
Proactively identify recurring issues and recommend long-term improvements

Mandatory Technical Skills

Java Backend Development (36 yrs): Experience with Java Java EE and Spring Boot including REST API integration exception handling and production issue debugging.
Database & SQL (36 yrs): Hands-on SQL query writing joins data validation and support for production database issues.
Unix/Linux & Scripting (25 yrs): Experience working in Unix environments for file handling process checks log analysis and basic shell scripting.
Web Technologies (24 yrs): Exposure to JavaScript and Vue 3; ability to troubleshoot UI behavior and API integrations.
Mobile Application Support (13 yrs): Understanding of Android iOS and hybrid app support (Cordova preferred).
DevOps & CI/CD Tools (13 yrs): Familiarity with Bamboo Bitbucket and Tanzu with exposure to build pipelines deployments and environment-related issues.
Production Support & Troubleshooting (36 yrs): Experience in log analysis first-level troubleshooting incident handling and structured escalation.
Networking Fundamentals (13 yrs): Ability to perform connectivity testing (e.g. Telnet) firewall checks and isolation of network vs. application issues.
Collaboration & Tracking Tools (25 yrs): Working knowledge of Jira and Confluence for incident management documentation and communication.

Day to DayL2/L3 application support for web and mobile applications in production environmentsAct as the technical point of contact for major incidents and production issuesPerform advanced troubleshooting across application database and connectivity layersAnalyze production logs and perform complex...

Day to Day

L2/L3 application support for web and mobile applications in production environments
Act as the technical point of contact for major incidents and production issues
Perform advanced troubleshooting across application database and connectivity layers
Analyze production logs and perform complex database queries using SQL
Conduct network and firewall connectivity checks including telnet testing to isolate issues
Support and troubleshoot Java and Java EE applications built using Spring Boot
Work extensively in Unix/Linux environments and develop shell scripts for monitoring and automation
Oversee CI/CD pipelines and deployment activities using Bamboo Bitbucket and Tanzu
Mentor and guide junior application support engineers and review their work
Coordinate with development teams on bug fixes releases and production deployments
Support mobile applications (Android iOS) and hybrid frameworks such as Cordova
Drive incident management root cause analysis (RCA) and post-incident reviews
Ensure proper documentation knowledge base updates and process adherence using JIRA and Confluence
Proactively identify recurring issues and recommend long-term improvements

Mandatory Technical Skills

Java Backend Development (36 yrs): Experience with Java Java EE and Spring Boot including REST API integration exception handling and production issue debugging.
Database & SQL (36 yrs): Hands-on SQL query writing joins data validation and support for production database issues.
Unix/Linux & Scripting (25 yrs): Experience working in Unix environments for file handling process checks log analysis and basic shell scripting.
Web Technologies (24 yrs): Exposure to JavaScript and Vue 3; ability to troubleshoot UI behavior and API integrations.
Mobile Application Support (13 yrs): Understanding of Android iOS and hybrid app support (Cordova preferred).
DevOps & CI/CD Tools (13 yrs): Familiarity with Bamboo Bitbucket and Tanzu with exposure to build pipelines deployments and environment-related issues.
Production Support & Troubleshooting (36 yrs): Experience in log analysis first-level troubleshooting incident handling and structured escalation.
Networking Fundamentals (13 yrs): Ability to perform connectivity testing (e.g. Telnet) firewall checks and isolation of network vs. application issues.
Collaboration & Tracking Tools (25 yrs): Working knowledge of Jira and Confluence for incident management documentation and communication.

Key Skills

Children Activity
Access Control
Human Resources Administration
Government
Actuary
Hydraulics

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About Company

Encora

As Encora Inc. expands its footprint in Latin America, its acquisition of Nearsoft provides our clients with a unique chance to Nearshore on a global scale.

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