Working Student IT (mfd)

• Provide first-line support for hardware and software issues across Windows macOS Android and iOS devices (desktops laptops tablets and smartphones).
• Assist with setup troubleshooting and maintenance of hardware systems.
• Support and administer Mobile Device Management (MDM) and Device Enrollment Programs (DEP).
• Maintain and update IT asset inventory using tools such as Snipe-IT and Jira Assets.
• Respond to and resolve service requests using a ticketing system.
• Assist with basic networking tasks including troubleshooting connectivity issues and supporting Wi-Fi access.
• Support software installations updates and configuration management.
• Escalate complex technical issues to senior IT staff when required.
• Document procedures troubleshooting steps and asset changes.
• Provide excellent customer service and communicate technical solutions in a clear user-friendly manner.

Qualifications :

• Strong understanding of operating systems: Windows macOS Android and iOS.
• Familiarity with MDM platforms (e.g. Intune JAMF or similar).
• Experience with IT ticketing systems (e.g. Jira ServiceNow or Freshdesk).
• Basic networking knowledge (IP addressing DNS DHCP VPNs etc.).
• Knowledge of IT security practices (password management MFA endpoint protection).
• Willingness to learn and adapt to new technologies.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team
• Currently enrolled in an IT Computer Science or related degree/diploma program.
  Previous IT support experience (internship student job or volunteer) is a plus but not required.

Additional Information :

• 26 days of vacation
• A cool discount on your Urban Sports Club membership
• Unlimited access to an e-learning and development platform MyAcademy including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

It is our commitment that every applicant will be evaluated according to their skills regardless of age gender identity ethnicity sexual orientation disability status or religion.

Remote Work :

No

Employment Type :

Full-time