People & Culture Partner, Mexico

The People & Culture (P&C) Partner Mexico supports the full employee lifecycle for Shiji Mexico and acts as a trusted advisor and change agent to employees and managers. This role ensures compliance operational excellence and strong employee experience across HR processes payroll culture and policy management. The P&C Partner works closely with the Director of P&C Americas to elevate overall People & Culture operations in Mexico.

What Youll Do:

• Serve as the primary HR partner for Shiji Mexico advising employees and managers on HR matters and Mexican labor law with sound judgment and a solutions-focused approach.
• Manage employee relations cases including investigations coaching conflict resolution and performance management ensuring fair consistent and compliant outcomes.
• Lead the payroll processing in partnership with the external payroll provider and finance ensuring accurate compliant and timely payroll submission.
• Develop and maintain HR policies processes and procedures identifying gaps and recommending improvements ensuring alignment with industry best practices and compliance with statutory requirements.
• Lead the onboarding and offboarding workflows ensuring compliance with statutory obligations and delivering seamless customer and employee experience.
• Support full life-cycle recruitment efforts including developing job descriptions sourcing candidates screening/interviewing advising on compensation coordinating offers and ensuring a smooth and pleasant onboarding experience.
• Partner on employee engagement culture communication and recognition initiatives to strengthen Shijis organizational culture in Mexico.
• Maintain accurate HRIS records and prepare reports and insights to support HR operations and overall organizational needs.
• Collaborate with the Americas and Global P&C teams on regional and global initiatives contributing to broader organization projects and priorities as required.

Qualifications :

• Fully bilingual in Spanish and English with excellent verbal and written communication skills in both languages.
• Bachelors degree in Human Resources Psychology Business Administration or a related field or equivalent years of relevant experience.
• Minimum five (5) years of progressive HR experience in Mexico with broad exposure across core HR functions.
• Deep knowledge of Mexican Federal Labor Law (LFT) IMSS ISR INFONAVIT CFDI and termination requirements.
• Demonstrated ability to maintain confidentiality and manage sensitive information with professionalism and discretion.
• Direct experience processing payroll.
• Experience handling employee relations matters including investigations performance management conflict resolution and terminations.
• Hands-on experience supporting recruitment interviewing onboarding and offboarding processes.
• Strong proficiency in HRIS platforms and Microsoft Office Suite.
• Ability to work onsite at least three (3) days per week.

Nice to Have:

• Experience working in a multinational and/or remote-first environment.
• Hospitality industry experience

Additional Information :

• A creative technology environment with ownership and responsibility. 
• Feedback-driven culture where your ideas matter. 
• Opportunities for professional and personal growth in a global company. 
• Flexible working hours and (partially) remote work options. 
• A modern well-equipped workplace in one of our multinational offices. 
• Regular company events team activities and access to local perks. 

Remote Work :

No

Employment Type :

Full-time