Night Auditor
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Job Location:
Monthly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Your Role in the Story
As a Night Auditor at LUURA you are the guardian of our property during the overnight hours ensuring smooth operations accurate financial reporting and a seamless guest experience. You are the first and last point of contact for overnight guests combining operational precision with attentive service. Your role is key in maintaining LUURAs promise of luxury and excellence ensuring every guest interaction is professional secure and memorable.
Key Responsibilities
- Oversee overnight front office operations including check-ins check-outs and guest inquiries.
- Perform nightly audit of the propertys financial transactions including balancing accounts reconciling reports and verifying revenue entries.
- Serve as the primary point of contact for overnight guest requests concerns or emergencies providing prompt and professional resolution.
- Maintain accurate guest records preferences and communications in the property management system.
- Monitor hotel security safety systems and access controls coordinating with security and maintenance teams as needed.
- Coordinate with other departments (Housekeeping F&B Concierge) to ensure guest requests are met and operations continue seamlessly overnight.
- Assist with VIP arrivals departures or special requests that occur during night hours.
- Prepare and submit nightly reports to management highlighting discrepancies incidents or operational observations.
- Monitor guest satisfaction metrics online reviews and feedback from overnight guests escalating issues when necessary.
- Uphold LUURA standards SOPs and company policies at all times.
- Maintain professional appearance demeanor and communication throughout the shift
- Prepare a detailed report of your shift for your manager and ensure a smooth handover so the next shift can operate efficiently.
Qualifications :
Who Were Looking For
- Bachelors degree in Hospitality Tourism Business or a related field preferred
- Previous experience in front office night audit guest relations or luxury hotel operations for at least 2 years.
- Pre-opening experience will be considered as a plus
- Strong background in luxury guest experience and attention to detail
- Excellent interpersonal communication and problem-solving skills
- Ability to work independently and under minimal supervision during night shifts
- Professional appearance etiquette and demeanor
- Strong organizational skills and ability to manage multiple tasks simultaneously
- Proactive positive and guest-focused approach
- Proficiency in English is mandatory; additional languages are an advantage
- Eligible to work in an EU country
Additional Information :
Perks Youll Love
- Team rates at LUURA Ennismore & Accor properties worldwide.
- Discounts at our restaurants bars and cafes.
- Access to art cultural events & live music nights.
- Recognition that matters from surprise gifts to team celebrations.
- Beautiful team spaces & comfortable accommodation (where applicable).
Ready to Dive In
Bring your energy your ideas and your true self and lets create something unforgettable together.
Apply now and start your journey with LUURA.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
