Raffles Ambassador
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Job Summary
The Raffles Ambassador is responsible for creating a warm elegant and memorable first and last impression for all guests visiting Raffles Doha. This role supports guests throughout their arrival and departure journey ensuring a seamless personalized and refined experience that reflects the heritage and values of the Raffles brand. As a key brand representative the Raffles Ambassador demonstrates a guest-centric approach a pleasant and approachable demeanor and a strong sense of teamwork and responsibility.
Key Responsibilities
- Welcome all guests with warmth professionalism and genuine hospitality upon arrival and departure
- Assist in managing guest flow at hotel entrances lobby and public areas to ensure a smooth and refined experience
- Provide accurate information about hotel facilities services dining outlets and local attractions
- Anticipate guest needs and proactively offer assistance in line with Raffles service philosophy
- Coordinate closely with Front Office Concierge Bell Services and other departments to ensure seamless guest experiences
- Handle guest inquiries and minor concerns efficiently escalating matters when necessary
- Maintain an immaculate lobby presence upholding brand standards at all times
- Support VIP arrivals special occasions and high-profile guests with discretion and attention to detail
- Actively participate in pre-opening preparations training simulations and service culture building
- Uphold all hotel policies grooming standards and health & safety procedures
Qualifications :
- Previous experience in luxury hospitality guest services or customer-facing roles
- Strong communication skills in English; additional languages are an advantage
- Passion for delivering exceptional service and creating memorable guest experiences
- Ability to remain calm polished and professional in a fast-paced environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
