Senior Customer Sales Support Coordinator
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
The J.R. Simplot Company is a diverse privately held global food and agriculture company headquartered in Boise Idaho. We are a true farm-to-table company with an integrated portfolio including food processing and food brands phosphate mining fertilizer manufacturing farming ranching and cattle production and other enterprises related to agriculture.
Summary
The Senior Customer Sales Support Coordinator plays a key role in partnering with our sales team as they manage multiple order and logistics processes across diverse business lines (Retail Feed Industrial etc.). This role focuses on executing cross-functional coordination resolving escalated customer and sales issues and supporting operational efficiency ensuring timely product delivery through intermediate-level systems. As a Senior Customer Sales Support Coordinator the level of problem solving is intermediate there will be times where they need to work independently to solve customer and sales issues which have a direct impact and outcome on earnings. They need to think independently and can reason and assess options. For more complex (advanced) items these individuals have resources on the team to go to.
Key Responsibilities
- Manage and own interaction with internal/external customers from initial point of contact through to resolution to include order processing coordinating inventory across warehouse locations and troubleshoot logistics issues.
- Partner with Account Sales Managers on pricing product distribution and inventoryprioritization ensuring the highest level of service delivery.
- Monitor and reconcile data through weekly/monthly reports (SPA status rebatesforecasts aging orders).
- Contribute to process improvement and system enhancement projects as assigned.
Typical Education
- Associates degree (AA or equivalent)
- 3 years related experience and/or training
Relevant Experience
Knowledge Requirements
- Order Systems & EDI: Intermediate understanding of JDE Simplot Connect and electronic order flows (OR any related experience and/or tools in inventory records will be considered)
- Product & Inventory Knowledge: Intermediate familiarity with SKUs productapplications and naming conventions.
- Transportation & Logistics Coordination: Intermediate scheduling and coordinationcapabilities.
- Documentation & Account Management: Intermediate handling of COAs BOLs invoices and customs forms.
- Communication Tools: Advanced proficiency in managing multiple inboxes and distribution channels.
Core Competencies
- Multitasking and prioritization Intermediate
- Customer focus Advanced
- Process management Intermediate
Impact Capabilities
- Enhances customer satisfaction and operational reliability.
- Supports financial accuracy and cross-functional coordination.
- Contributes to compliance and documentation standards.
- Revenue Impact: < $500M
Required Certifications
Other Information
Job Requisition ID:24861
Travel Required:
Location(s):Simplot Headquarters - Boise
Country:United States
**The J.R. Simplot Company is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race color religion national origin ancestry age sex gender gender identity gender expression genetic information physical or mental disability medical condition sexual orientation military or veteran status marital status or any other protected status. **
Required Experience:
Senior IC
Key Skills
- Gems Jewellery
- Jsf
- Business Consultancy
- DCS
- Audit
About Company
Learn about the J.R. Simplot Company, including our purpose and core values. A leader in global agriculture, we pioneer sustainable innovations to protect resources and feed a growing population.
