Membership Relations Associate

Miami Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

JOB OVERVIEW:

Under the general guidance of the Director of Membership Relations the Membership Relations Associate is a front-facing ambassador of the members club responsible for cultivating meaningful relationships with members while delivering highly personalized intuitive and refined service. This role supports the full membership lifecycle from onboarding and engagement to daily service and retention ensuring every interaction reflects the clubs standards of excellence discretion and warmth.

YOUR KEY RESPONSIBILITIES:

Serve as a primary point of contact of members delivering elevated personalized service at every touch point.
Anticipate members preferences and proactively respond to needs and requests.
Assist with member onboarding orientations and ongoing engagement initiatives.
Maintain a strong on-floor presence to foster connection loyalty and community.
Support membership applications renewals upgrades an inquires with accuracy and discretion.
Maintain up to date member profiles preferences and interactions in the membership database.
Handle member communications via phone email and in person in a professional and timely manner.
Assist with billing questions account updates and general administrative support.
Support member events activations and exclusive experiences including check-in hosting and follow up.
Collaborate with internal teams to ensure seamless execution of member programming.
Capture member feedback and insights to enhance offerings and experiences.
Partner closely with other departments to deliver cohesive member journey
Uphold all brand standards service values and confidentiality expectations
Act as a brand ambassador representing the culture values and lifestyle of the club at all times.

We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

Minimum 1-2 years of experience in hospitality luxury retail private clubs or member based environments.
Strong attention to detail with the ability to multitask in a fast-paced high-touch environment.
Proficiency with CRM systems and Microsoft Office comfort with technology and data entry.
Flexible schedule including evenings weekends and holidays.
Comfortable working in a fast-paced evolving environment with shifting member needs.
Ability to maintain discretion confidentiality and professionalism in all interactions.
Strong problem-solving skills with the ability to anticipate needs and act proactively.

A proactive collaborative mindset with a passion for hospitality and member engagement.
Ability to address members concerns promptly to maintain satisfaction.
All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
Ability to multitask work in a fast-paced environment and have a high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary
Must have excellent communication skills and be able to read write speak and understand English
Must be able to work inside and outside at all times of the year as needed based upon business volumes

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

JOB OVERVIEW: Under the general guidance of the Director of Membership Relations the Membership Relations Associate is a front-facing ambassador of the members club responsible for cultivating meaningful relationships with members while delivering highly personalized intuitive and refined service. T...

JOB OVERVIEW:

YOUR KEY RESPONSIBILITIES:

Serve as a primary point of contact of members delivering elevated personalized service at every touch point.
Anticipate members preferences and proactively respond to needs and requests.
Assist with member onboarding orientations and ongoing engagement initiatives.
Maintain a strong on-floor presence to foster connection loyalty and community.
Support membership applications renewals upgrades an inquires with accuracy and discretion.
Maintain up to date member profiles preferences and interactions in the membership database.
Handle member communications via phone email and in person in a professional and timely manner.
Assist with billing questions account updates and general administrative support.
Support member events activations and exclusive experiences including check-in hosting and follow up.
Collaborate with internal teams to ensure seamless execution of member programming.
Capture member feedback and insights to enhance offerings and experiences.
Partner closely with other departments to deliver cohesive member journey
Uphold all brand standards service values and confidentiality expectations
Act as a brand ambassador representing the culture values and lifestyle of the club at all times.

We recognize we are in the hospitality industry and that may require us to provide lateral service.
We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.

Qualifications :

Minimum 1-2 years of experience in hospitality luxury retail private clubs or member based environments.
Strong attention to detail with the ability to multitask in a fast-paced high-touch environment.
Proficiency with CRM systems and Microsoft Office comfort with technology and data entry.
Flexible schedule including evenings weekends and holidays.
Comfortable working in a fast-paced evolving environment with shifting member needs.
Ability to maintain discretion confidentiality and professionalism in all interactions.
Strong problem-solving skills with the ability to anticipate needs and act proactively.

A proactive collaborative mindset with a passion for hospitality and member engagement.
Ability to address members concerns promptly to maintain satisfaction.
All team members must maintain a neat clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
Ability to multitask work in a fast-paced environment and have a high-level attention to detail
Maintain positive and productive working relationships with other team members and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Must be able to stand or walk a minimum eight-hour shift
Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary
Must have excellent communication skills and be able to read write speak and understand English
Must be able to work inside and outside at all times of the year as needed based upon business volumes

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Employment Type :

Full-time

Key Skills

Sales Experience
Marketing
Google Docs
Fundraising
Microsoft Publisher
Conflict Management
Basecamp
Smartsheet
Multichannel Marketing
Salesforce
Strategic Planning

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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