Information Technology Support Technician I (Job ID 1213)

Norfolk - UK

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Information Technology Support Technician I

Purpose:

Colonnas Shipyard is seeking an Information Technology Support Technician to support our business operational needs in Norfolk VA.

The IT Support Technician will provide technical assistance to computer system users and may provide assistance concerning the use of computer hardware and software including printing installation word processing electronic mail and operating systems.

Job Description:

Provide advanced technical support to end users resolving escalated issues related to hardware software networking and system connectivity.
Install configure and perform intermediate-level repairs to hardware software and peripheral equipment following design or installation specifications.
Set up equipment for employee use ensuring proper installation of cabling operating systems and required software.
Maintain accurate records of support requests diagnostic steps repair actions and installation activities.
Perform system diagnostics read technical manuals and collaborate with users to identify and resolve issues efficiently.
Troubleshoot and support printers scanners copiers and multifunction devices.
Repair and upgrade PC hardware and software including imaging and deployment.
Maintain inventory of IT equipment peripheral devices and supplies (cables adapters accessories etc.).
Install configure and maintain a variety of IT hardware including desktops laptops printers cell phones and additional equipment as required.
Diagnose complex software and hardware problems and provide solutions in a timely manner.
Interact with external vendors for repair coordination and support escalation.
Communicate technical information clearly and professionally to both technical and nontechnical personnel.
Perform routine preventive maintenance on computer systems networks and software applications.
Support users with operational questions or issues related to hardware software and systems.
Assist with system updates patching and software rollouts as needed.
Support IT team initiatives including infrastructure upgrades system migrations and project-based assignments.

Qualifications:

Must have a high school diploma or GED and at least two (2) years of IT support or infrastructure-related experience or a combination of education and experience that demonstrates the required skillset.
Must have strong technical knowledge of PC and network operating systems including familiarity with current network hardware protocols and industry standards.
Must have demonstrated experience supporting Microsoft products business applications design software and print management software.
Must have an in-depth understanding of data privacy practices and relevant regulatory standards.
Must have hands-on experience performing advanced troubleshooting across various computing environments familiarity with a wide range of PCs and peripherals.
Must have demonstrated reliability in attendance task completion and follow-through.
Must have strong problem-solving skills with excellent communication and interpersonal abilities.
Ability to work independently on more advanced technical issues with minimal supervision and assist other Tier 1 staff when needed.

Preferred Qualifications:

Experience with Deltek accounting systems and access control systems preferred.

Travel Requirements:

Minimal Travel; 10% or less.

Physical Requirements:

Sit Stand Walk Bend Squat Climb Reach Push and Pull Stoop Crawl Kneel Balance Lift and Carry various objects and equipment.
General office environment. Work is generally sedentary in nature but may require standing and walking for up to 50% of the time.
Specific vision abilities required by this job include close vision peripheral vision and the ability to adjust focus.
Work is generally performed within an office environment with standard office equipment available but also requires safe navigation and regular partnership with operations teams within shipyard/industrial environments.
Movement through the yard often requires personal protective equipment.
Lighting and temperature are adequate and there is minimal exposure to unpleasant conditions caused by noise and dust.

Respect Pride Truth Family These are our VALUES and the guidelines that make us a leader in our industry. We are pleased and confident in stating that our skilled employees are among the most respected experts in the ship repair industry.

Colonnas Shipyard Inc. and its divisions are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicants race color religion sex sexual orientation gender identity age national origin disability marital status genetic information protected veteran status or any other status protected by law.

Additionally Colonnas Shipyard provides a variety of benefits to support your best health wellness and future to include medical/dental/vision options company paid disability insurances 401k with match legal services as well as company paid holidays and paid time off (PTO).

Required Experience:

Information Technology Support Technician I Purpose:Colonnas Shipyard is seeking an Information Technology Support Technician to support our business operational needs in Norfolk VA.The IT Support Technician will provide technical assistance to computer system users and may provide assistance concer...