Managed Services TechOps Lead

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

Managed Services Technology Operations Leader

Rank: Associate Director / Senior Manager

EY is a global leader in assurance tax transaction and advisory services. Technology is at the heart of what we do and deliver at EY. Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization.

Fueled by strategic investment in technology and innovation Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. As part of Client Technology youll work with technologists and business experts blending EYs deep industry knowledge and innovative ideas with our platforms capabilities and technical expertise. As a catalyst for change and growth youll be at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY. That means more growth for you exciting learning opportunities career choices and the chance to make a real impact.

The opportunity

EY Client Technology is looking for an experienced Technology Operations Leader to join our expanding managed services team. The role involves supporting major managed services programs in key areas including finance cybersecurity risk management and application management services with a strong focus on leveraging AI technologies to enhance service delivery and operational efficiency.

Your Key Responsibilities

• Oversee ongoing operation and support for 300 global managed services clients utilizing AI-driven analytics to optimize performance and client satisfaction.
• Manage maintain and support post-transition technology projects ensuring support quality through AI-enhanced monitoring and predictive maintenance.
• Lead process development and continuous improvement to uphold engineering support standards incorporating AI solutions for automation and efficiency.
• Build strong relationships with senior stakeholders to understand key business needs and drive satisfaction and improve engagement strategies.
• Direct and manage the assessment analysis planning and design of release packages including comprehensive risk assessments and the facilitation of post-release reviews
• Evaluate infrastructure integrity risks associated with proposed implementations review the efficacy of change initiatives and implement enhancements to organizational procedures governing change management supported by AI insights.
• Contribute to cost estimates in support of pre-sales activities; execute financial management duties such as monthly forecasting annual budgeting invoice review and approval
• Find ways to reduce costs and adopt technology solutions including AI to enable automation of operational processes.

Skills and Attributes for Success

• Advanced knowledge of technology including networks storage servers operating systems applications databases and cloud platforms with a focus on AI integration.
• Strong programming skills and experience particularly in AI and machine learning frameworks.
• Deep understanding of business processes products and services in relevant areas with the ability to advise stakeholders on complex issues using AI insights.

To be eligible for this position you should have

• A bachelors degree in engineering computer science IT or a related discipline with coursework or experience in AI technologies.
• Practical experience in technology operations with a focus on AIOps
• Significant expertise in support engineering
• Outstanding background in roles that involve direct customer interaction
• Broad experience managing services with up-to-date knowledge of technologies such as cloud services and virtual networks/systems including AI platforms.
• Demonstrated ability to work remotely within globally distributed teams

Ideally youll also have

• ServiceNow or similar tool experience.
• Agile/Scrum environment experience.
• DevOps/Application Managed Services experience.
• Professional services industry experience.
• Knowledge of ITIL v3 or later.

What we look for

• A self-starter independent-thinker curious and creative person with ambition and passion

What working at EY offers

We offer a competitive remuneration package where youll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development and with FlexEY you can select benefits that suit your needs covering holidays health and well-being insurance savings and a wide range of discounts offers and promotions. Plus we offer:

• Support coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way thats right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly and at times be based at client sites our flexible working arrangements can help you to achieve a lifestyle balance.

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.