Senior DSP Manager-Benelux

Liège - Belgium

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Mission

Build contract launch and continuously manage a best-in-class network of Delivery Service Partners that will enable our company to start last-mile operations in the Netherlands & Belgium delivering smooth customer experience competitive cost and sustainable logistics practices.

Key Responsibilities

Strategic Sourcing

1. Market mapping: identify and segment all potential DSPs (postal parcel same-day bike-courier specialist cold-chain locker networks etc.) across NL/BE.

2. Run end-to-end RFI/RFP processes: draft documentation define evaluation criteria coordinate cross-functional scoring.

commercial terms SLAs carbon-reduction targets and data-sharing requirements.

Build total cost of ownership (TCO) models and scenario analyses to support executive decisions.

Partner On-Boarding & Network Design

1. Lead due diligence visits (hub micro-fulfilment rider fleet) and compliance checks (ADR GDP ISO labour law).

2. Collaborate with Engineering & IT to ensure API/EDI integration real-time Track & Trace and performance dashboards.

3. Coordinate pilot launches; monitor KPIs and lead root-cause analysis until hand-over to Operations.

Ongoing Vendor Management

1. Own the DSP governance framework: business reviews continuous improvement action plans corrective measures.

2 Monitor operational KPIs (OTD first-time delivery rate shrinkage CSAT/NPS CO₂ per parcel) and financial states of partners.

3. Drive contract renewals rate reviews capacity planning (Peak/Black-Friday/Christmas) and contingency strategies.

Process & Stakeholder Leadership

1. Establish sourcing playbooks contract templates risk registers and audit protocols for Benelux roll-out.

2. Act as the point of contact for Legal Finance Sustainability Customer Service and external regulators.

3. Mentor junior analysts; foster a data-driven customer-centric culture within the logistics team.

Job Requirements

- Bachelors or Masters degree in Supply Chain Logistics Business Engineering or related field.

- 7 years experience in strategic sourcing or vendor management within parcel e-commerce 3PL or express logistics.

- Proven record of running complex RFPs and negotiating multi-million-euro contracts.

- Deep knowledge of last-mile cost drivers routing technologies EU labour & transport regulations.

- Fluent English; good command of Dutch OR French (both is a plus).

- Valid EU work authorization and drivers licence (B).

MissionBuild contract launch and continuously manage a best-in-class network of Delivery Service Partners that will enable our company to start last-mile operations in the Netherlands & Belgium delivering smooth customer experience competitive cost and sustainable logistics practices.Key Responsibil...