Account Manager Leadership Development Executive Coaching

• Serve as the day-to-day contact for Leadership Development and Executive Coaching client organizations/accounts working closely with Sales and internal delivery teams.
• Coordinate onboarding and kickoff activities for new coaching engagements and leadership development programs confirming scope timelines stakeholders and communication plans.
• Support coaching engagement logistics which may include coach matching coordination (as applicable) scheduling support distribution of program materials and tracking engagement milestones.
• Lead sales efforts for coaching SMB qualified leads.
• Handle questions and inquiries from clients and as appropriate coaching participants regarding program process logistics and available resources.
• Research information and draw appropriate parties together (Sales Coaching Delivery Operations coaches and client stakeholders) to effectively resolve needs questions and escalations.
• Monitor engagement health and utilization identify risks (e.g. delayed starts low participation scheduling barriers) and escalate early to protect client experience and outcomes.
• Prepare update and distribute standard and ad hoc reports to clients sales and leadership related to engagement status and program-level outcomes while maintaining appropriate confidentiality boundaries in executive coaching.
• Research client and account information (stakeholders organizational context goals and preferences) to anticipate needs and support program success.
• Help sales team prepare for quarterly business reviews and annual reviews with clients and may participate in review meetings.
• Ensure client satisfaction by communicating and corresponding with clients assisting with proposals/renewals coordinating materials for presentations and helping to create leadership development and executive coaching marketing packages.
• Updates and maintains accurate client and engagement information in CRM system.
• 10-15% travel (St. Louis office and/or client sites).
• Performs other duties as required.

• Bachelors degree in business management or related field.
• Minimum three years in a customer service or account management role preferred; experience supporting leadership development and/or executive coaching programs is required.
• Exhibits a high level of professionalism and a strong work ethic; highly motivated detail-oriented and resourceful.
• Responsive and client service oriented; consultative solutions-focused approach.
• Excellent time management and prioritization skills and ability to thrive in a changing environment.
• Able to effectively deal with ambiguity and create needed structures systems and processes.
• Experience with CRMs such as Salesforce Microsoft Dynamic Salesloft or similar CRMs required.
• Effective project management skills able to influence others to meet deadlines across multiple stakeholders and timelines.
• Understanding of organizational structures cultures and decision-making processes.
• Excellent interpersonal and critical thinking skills; able to communicate effectively with senior leaders/executives and HR/Talent stakeholders.
• Must be an active listener as well as an articulate and adaptable communicator.
• High discretion and sound judgment; ability to handle sensitive information appropriately.
• Proficient using Internet MS Office and email applications.

• Youre energized by building long-term client relationships and delivering a high-quality experience from kickoff through completion and renewal.
• You communicate with confidence and professionalism across a range of stakeholders including HR/Talent partners and senior leaders.
• Youre highly organized and proactivecomfortable managing multiple engagements timelines and details simultaneously.
• You use sound judgment and maintain discretion understanding the importance of confidentiality in executive coaching environments.
• Youre resourceful and solutions-oriented bringing the right people together to resolve issues and keep programs moving forward.

Applicant Data Disclosure & Privacy Notice (GDPR CPRA)

This Applicant Data Disclosure & Privacy Notice (Notice) explains how IMPACT Group (Company we our or us) collects uses shares retains and protects personal data in connection with our recruiting and hiring process including when you apply for a job through our applicant tracking system (ATS).

This Notice applies to applicants candidates and individuals interacting with our recruitment process (Applicants).

1) Who We Are (Controller / Business)

Company Name: IMPACT Group

Address: 12977 North Outer 40 Drive Suite 300 St. Louis MO 63141 United States

Email:

Phone: 1

GDPR Data Controller

For individuals located in the European Economic Area (EEA) United Kingdom or Switzerland IMPACT Group is the data controller of your personal data.

California CPRA Business

For California residents IMPACT Group is a business as defined under the California Privacy Rights Act (CPRA).

2) Categories of Personal Data We Collect

We may collect the following categories of personal data from you depending on the role and recruitment stage:

A. Identifiers & Contact Information

Name email address phone number
Mailing address (if provided)
Online identifiers (e.g. IP address device identifiers)

B. Professional & Employment-Related Information

Resume/CV cover letter work history education
Certifications languages skills portfolio writing samples
References and referral information (if provided)

C. Recruiting Process Information

Interview notes assessment results communications
Application status scheduling history outcomes

D. Sensitive Personal Information (Only When Permitted/Required)

We may collect limited sensitive personal data only where permitted by law and/or relevant to the hiring process such as:
Disability or accommodation needs
Work authorization/immigration status (as required)
Diversity/equal opportunity data (optional where applicable)
Background check results (only after applicable notice/authorization)

We do not use sensitive personal information to infer characteristics about you for unrelated purposes.

E. Technical & Usage Data (ATS and Website)

Log data browser type operating system
Interaction data within our career site/ATS

3) Sources of Personal Data

We collect personal data from:
You directly (applications communications interviews)
Recruiting sources you authorize (e.g. LinkedIn or job boards)
Referees you provide (where permitted)
Service providers supporting recruiting (e.g. ATS assessments)
Background check providers (only where applicable and authorized)

4) Purposes for Using Personal Data

We use your personal data to:
1. Process your application and evaluate your qualifications
2. Communicate with you about roles interviews and outcomes
3. Conduct interviews and assessments (where applicable)
4. Verify information provided (e.g. references work eligibility)
5. Perform background checks (only when permitted/authorized)
6. Comply with legal obligations including employment and recordkeeping laws
7. Improve our recruiting process including system administration analytics and security
8. Maintain talent pools (with your consent where required)

5) Legal Bases for Processing (GDPR)

If you are located in the EEA/UK/Switzerland we process your personal data under one or more of these legal bases:
Legitimate Interests: to manage recruitment assess candidates and secure our systems
Contract / Pre-contractual Steps: to take steps at your request prior to entering an employment contract
Legal Obligation: to comply with employment tax immigration and equal opportunity laws
Consent: for certain optional activities (e.g. keeping you in a talent pool diversity data where required)

You may withdraw consent at any time where processing is based on consent without affecting the lawfulness of prior processing.

6) CPRA Notice at Collection (California Applicants)

If you are a California resident the CPRA requires that we disclose the categories of personal information collected and the purposes for which it is used.

We collect the categories listed in Section 2 above for the business purposes described in Section 4 including:
recruiting and hiring decisions
security and fraud prevention
legal compliance
internal operational purposes.

We do not sell your personal information.
We do not share your personal information for cross-context behavioral advertising (as defined by the CPRA).

7) How We Disclose/Share Personal Data

We may disclose personal data to:
A. Internal Stakeholders
HR recruiting staff hiring managers and interviewers
Internal legal IT finance and security staff (as needed)

B. Service Providers / Processors
We use vetted third-party providers that support recruitment such as:
Applicant Tracking System provider
Interview scheduling tools
Video conferencing platforms
Skills/assessment providers
Background check providers (where applicable)

These parties are required to use personal data only to provide services to us and to protect it appropriately.

C. Legal and Compliance Disclosures
We may disclose data if required to comply with law regulation legal process or government requests or to protect rights and safety.

D. Corporate Transactions
If we are involved in a merger acquisition or asset sale your data may be transferred as part of that transaction subject to confidentiality protections.

8) Automated Decision-Making

We do not make hiring decisions based solely on automated decision-making that produces legal or similarly significant effects.

If we use automated tools to assist with recruiting (for example to help sort applications) they are used with human review and appropriate safeguards.

9) Data Retention

We retain applicant data only as long as reasonably necessary for recruiting and legal compliance.

Typical retention periods:
Unsuccessful candidates: e.g. 13 years after the hiring decision
Hired candidates: data may be transferred into personnel files and retained per employment record retention rules
Talent pools: retained until you request deletion or after e.g. 2 years of inactivity whichever occurs first

Retention may vary by jurisdiction and legal requirements.

10) International Transfers (GDPR)

Because we are U.S.-based your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

Where required under GDPR we use appropriate safeguards such as:
Standard Contractual Clauses (SCCs) approved by the European Commission and/or
Other legally recognized transfer mechanisms

You may request more information about these safeguards by contacting us.

11) Your Rights

A. GDPR Rights (EEA/UK/Switzerland)
You may have the right to:
Access your personal data
Correct inaccurate or incomplete personal data
Request deletion (right to be forgotten)
Restrict processing
Object to processing (including based on legitimate interests)
Data portability (where applicable)
Lodge a complaint with your local supervisory authority

B. CPRA Rights (California Residents)
You may have the right to:
Know what personal information we collect use and disclose
Access specific pieces of personal information
Delete personal information (subject to exceptions)
Correct inaccurate personal information
Limit the use and disclosure of sensitive personal information (where applicable)
Not be discriminated against for exercising your privacy rights

To exercise your rights contact us using the information in Section 12.

12) How to Submit a Privacy Request

To exercise privacy rights please contact:
Email:

Subject Line: Applicant Privacy Request
Mail: 12977 North Outer 40 Drive Suite 300 St. Louis MO 63141 United States

We may need to verify your identity before fulfilling your request. If you use an authorized agent (California) we may request proof of authorization.

13) Security Measures

We use reasonable administrative technical and organizational safeguards designed to protect applicant data such as access controls encryption (where appropriate) and vendor security requirements.

No system can be guaranteed 100% secure but we work to protect your personal data against unauthorized access loss misuse or alteration.

14) Equal Opportunity and Optional Demographic Data

Where permitted or required we may request optional demographic information (e.g. gender race/ethnicity disability status) to support equal employment opportunity reporting and diversity initiatives.

Providing this information is voluntary (where applicable) and will not affect hiring decisions.

15) Childrens Privacy

Our recruiting process is not intended for children under 16 and we do not knowingly collect personal data from children through our ATS.

16) Changes to This Notice

We may update this Notice periodically. If we make material changes we will post the updated Notice with a revised effective date.