Receptionist The University Club of St. Paul
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Job Location:
Saint Paul, MN - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Title: Receptionist
Location: University Club of St. Paul
Department: Front Desk / Member Services
Reports To: Club Management
Position Summary:The Receptionist serves as the primary point of contact for members guests and visitors at the University Club of St. Paul. This role is responsible for delivering exceptional member service managing front desk and reception operations and supporting membership dining and event-related activities in a professional private club environment.
Key Responsibilities:
Member & Guest Services
- Greeting all members and guests professionally upon entry to and exit from the University Club
- Answer member questions and address concerns promptly and courteously
- Assist with reservation and logistical inquiries related to the Davidson Hotel
- Maintain a friendly welcoming and professional presence at all times
Front Desk & Administrative Duties
- Answer and manage incoming phone calls and front desk inquiries
- Monitor and respond to all emails sent to the receptionist email account in a timely manner
- Complete and send Letters of Introduction for members and reciprocal clubs promptly
- Schedule update and follow up on University Club restaurant reservations
- Communicate and coordinate large reservations or special seating requests with the Front of House (FOH) Manager
- Sort distribute and deliver incoming mail and packages
Facility & Member Space Oversight
- Maintain the cleanliness and organization of the front desk area
- Ensure cleanliness of all first-floor member spaces including the Fireside Room Terrace and Summit
- Ensure coffee tea and water stations in the Fireside Room are continuously stocked
- Ensure lobby music is playing during operating hours and turned off in designated rooms for events as needed
Opening Closing & Operational Support
- Open the club in the morning and close and secure the University Club building at night depending on shift assignment
- Assist the Events and Membership departments with additional tasks as needed
- Perform additional duties and responsibilities as assigned by management
Front Desk Qualities & Qualifications
- Excellent time management and organizational skills
- Strong verbal and written communication skills
- Friendly personable and professional demeanor when interacting with members and guests
- Well-organized with strong attention to detail
- Dresses appropriately and maintains a professional appearance
- Ability to multitask and work effectively in a fast-paced member-focused environment
- Prior experience in hospitality reception or customer service preferred
Work Environment
This position operates in a professional private club setting and may require standing walking and interacting with members for extended periods. Shifts may include mornings evenings weekends and holidays.
Equal Opportunity Statement
The University Club of St. Paul is an equal opportunity employer and is committed to creating an inclusive and welcoming workplace.
Required Experience:
Manager
Key Skills
- Multi-line Phone Systems
- Customer Service
- Computer Skills
- QuickBooks
- Medical office experience
- Office Experience
- 10 Key Calculator
- Dental Office Experience
- Front Desk
- Administrative Experience
- Medical Receptionist
- Phone Etiquette
About Company
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