Website & CRM Manager

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:

• Draft applications are saved automatically and can be accessed through your candidate home account.

  • Final applications must be submitted prior to the close of the recruitment.

  • Once a recruitment has closed applications will no longer be accepted.

• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.

If you need assistance or have questions regarding the application process please contact our Human Resources department at .

The Website & CRM Manager oversees the day-to-day administration and long-term improvement of the colleges website and customer relationship management (CRM) systems. This role is responsible for ensuring these platforms are reliable accessible secure and effectively support institutional priorities such as enrollment student services marketing advancement and community engagement. Working collaboratively across departments and under the supervision of the Communications Manager the role sets standards manages systems and vendors and leads improvements to ensure the colleges digital platforms deliver an optimal user experience reflect brand standards and comply with accessibility and data regulations.

This position may be eligible for a hybrid work arrangement. Remote work if approved must be performed within the State of Nevada.

Responsibilities:

Website Strategy & Management

• Develop and manage a plan for website updates enhancements and long-term improvements ensuring alignment with institutional goals and digital best practices

• Serve as the primary administrator for the college website overseeing site architecture navigation content standards and publishing policies

• Oversee editing and publishing in the Modern CampusCMS including regular content audits to ensure accuracy consistency and removal of outdated or duplicate content

• Establish and manage CMS user roles permissions and approval workflows providing guidance and quality control for departmental content contributors

• Ensure website compliance with accessibility standards (WCAG/ADA) privacy regulations and institutional policies

Technical Maintenance Security & Performance

• Ensure website functionality performance and reliability through regular updates testing and coordination with IT and external vendors

• Manage hosting environments domain registration integrations and platform upgrades

• Maintain working knowledge of HTML CSS and JavaScript to support troubleshooting enhancements and vendor coordination

SEO Analytics & Optimization

• Apply search engine optimization (SEO) best practices to improve search visibility and performance

• Monitor website traffic and performance using analytics tools (e.g. Google Analytics) and prepare reports for stakeholders

• Use data insights to recommend and implement improvements to content navigation and user experience

• Support digital campaigns through the creation and maintenance of landing pages related website components and forms tied to recruitment events and student retention

CRM Administration & Strategy

• Serve as the primary administrator for the colleges CRM supporting workflows for admissions advising marketing and advancement operations

• Manage CRM configuration user permissions and data quality in accordance with data governance and privacy standards

• Ensure data integrity user permissions and compliance with data governance and privacy standards

• Provide training documentation and ongoing support toCRM users across departments

Project Management & Collaboration

• Lead website and CRM projects from planning through implementation including system enhancements integrations and major content or process changes

• Coordinate timelines priorities and resources across departments IT and external vendors

• Stay current on trends and best practices in higher education nonprofit and digital platform to recommend continuous improvements

Required Qualifications

• Bachelors degree in Information Technology Information Systems Computer Science Web Development Digital Media Marketing Communications or a related field

• 37 years of professional experience managing a website for a complex organization with multiple stakeholders content contributors and audiences

• Demonstrated experience serving as a primary administrator or system owner for a website and working extensively within a CRM platform

• Strong understanding of content strategy user experience accessibility standards (WCAG/ADA) analytics tools and performance reporting

• Experience administering a CMS (e.g. WordPress Drupal or similar) at an organizational level including content workflows user roles and permissions governance standards and quality control

• Ability to interpret data and stakeholder needs to prioritize improvements and make informed recommendations

• Excellent written and verbal communication skills with the ability to collaborate across departments with technical and non-technical partners

Preferred Qualifications

• Experience working in higher education nonprofit or public-sector environments

• Familiarity with enrollment advising marketing or advancement workflows and the systems that support them.

• Experience coordinating or leading digital projects involving cross-functional teams vendors or platform upgrades

• Working knowledge of front-end web technologies (HTML CSS JavaScript) sufficient to support troubleshooting and vendor collaboration

Compensation Grade

Administrative Faculty C

This is a 12 month A contract position 12 month contracts are used for year round programs.

The budgeted salary range for this position is $61500 - $80000

Salary is based on relatable education and experience internal equity and budgets.

Remarkable Retirement

Our retirement plan is beyond compare. Your 19.25% contribution is generously matched by the University. With the faculty retirement plan you are 100% vested your first back and watch your retirement dollars grow! All permanent employees on an annual A or B contract who are employed at least 50% full-time are eligible to participate in the NSHE retirement program unless they are members of PERS of Nevada.

Perks of Working at Great Basin College

• Health insurance options including medical dental and vision

• 12 paid holidays

• Life insurance long-term disability

• Generous annual and sick leave with 24 annual leave days a beginning balance of 30 sick leave days.

• ComPsych supports employees through lifes difficult moments.

• No state income tax!

• Free Parking

Grants-in-aid for Faculty Employees

Great Basin College is proud to provide a reduced-rate tuition benefit to faculty and qualified dependents. Faculty can take up to six credits per semester at a reduced rate. Dependents of faculty have unlimited credits but in order to be eligible children must be unmarried and under the age of 24 and must receive at least 50% of their financial support from the employee and/or employees spouse or domestic partner.

Please note once you submit your application the only attachment/s viewable to you will be the attachment/s to the resume/CV section of the application. Any additional required attachment/s to the cover letter references additional documents sections of the application will not be viewable to you after you submit your application. All uploaded attachment/s will be on the application for the committee to review. To request updates to attachments prior to the committee review of applications please contact

The following must be attached to your application:

• Resume/CV List a detailed description of the major duties that you performed as part of each job. You must demonstrate that you qualify for the position and your education and experience must be clearly documented.

• Cover Letter

• Three Supervisory References Please make a note if you do not want your present employer contacted unless necessary to determine your qualifications for the position.

Additional Information

Transcripts

Newly hired faculty must assure that their official transcripts are sent by the degree granting institution(s) to Great Basin College Human Resources Office within 30 days from the effective date of employment. Regionally accredited institutions must have awarded academic degrees.

If you are usingeducation completed in foreign colleges or universitiesto meet qualification requirements you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Any expense related to theevaluation will be the responsibility of the candidate.

Background Check

An online background check will be required of the selected applicant; a third-party administrator will perform this.

Sponsorship

GBC isnot able to support sponsorship for employment. Candidates must be eligible to work in the United States.

Open Until Filled

This posting will be posted for a minimum of 30 days from 1/20/2026 or until filled. Applications may be reviewed upon receipt. Recruitment will close without notice when a sufficient number of applications are received or a hiring decision has been

A background check will be conducted on the candidate(s) selected for hire.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

All document(s) must be received on or before the closing date of the job announcements.

Schedules are subject to change based on organizational needs.

HR will attempt to verify academic credentials upon receipt of hiring documents.

NSHE is committed to providing a place of work and learning free of discrimination on the basis of a persons age (40 or older) disability whether actual or perceived by others (including service-connected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes).

About Great Basin College

Located in the high desert of rural Nevada Great Basin College is a Carnegie classified baccalaureate and associates degree granting institution embracing a comprehensive hybrid mission to deliver a full four-year liberal arts and sciences community college and applied technical learning curricula. With its main campus in Elko a beautiful site with residential housing and state-of-the-art learning technologies GBC serves the largest geographic area of Nevadas colleges. Great Basin College serves the citizens residing in ten of Nevadas most rural counties covering 86514 square miles and bordering five states. This service area includes centers in Battle Mountain Ely Pahrump and Winnemucca. Additionally satellite locations can be found in twenty other frontier communities.

Our vast geography is known for its spectacular mountain ranges and picturesque valleys providing a myriad of outdoor recreational addition Elko is home to several well-known western museums and the world renown National Cowboy Poetry Gathering begun 35 years ago to honor and share the traditions of Western storytelling nurturing the expressive culture of the American West.

GBC provides a private college experience with public college affordable access to postsecondary education in an environment that embraces and respects all cultures. It stands among the most innovative colleges in America integrating many disciplines into single courses and programs helping students to develop critical thinking and self-directed learning skills. Graduates of Great Basin College are fully prepared to enter their chosen careers with the knowledge and confidence to succeed in the global marketplace.

For more information visitGBCor theArea website.