Customer Service & Front Desk Coordinator

Pompano Beach, FL - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Spring Footwear Corporation is seeking a high-energy detail-oriented professional to serve as the welcoming face of our headquarters and a key contributor to our Customer Service team. This role is perfect for someone who thrives on multitasking loves helping people and takes pride in keeping operations running smoothly.

Youll spend your time equally supporting front desk operations and customer service making you an essential link between our customers sales team and internal departments.

About Spring Footwear:
At Spring Footwear we design manufacture and distribute innovative comfortable and stylish shoes for people who are always on the move. For over 30 years weve been empowering our customers to walk with confidence and we bring the same energy to our team culture.

What Youll Do

Customer Service

Be the friendly voice behind the brand responding to customer calls and emails with warmth and confidence

Keep orders moving by efficiently handling purchases returns warranties and shipping requests

Share product knowledge that educates customers and supports training needs

Track escalate and follow through on customer concerns to ensure fast effective resolution

Jump in to support the Customer Service team with administrative tasks and special projects

Administrative Support

Be the friendly first facewelcoming guests vendors and visitors with confidence and warmth

Answer screen and smoothly connect incoming calls to the right teams

Keep mail and deliveries moving in and out efficiently and accurately

Maintain a front desk space thats always organized polished and visitor-ready

What Were Looking For:

12 years of experience in a Front Desk Coordinator or customer service role; direct-to-consumer experience a strong plus

Excellent communication and interpersonal skills verbal and written

Highly organized detail-oriented and able to multitask with grace under pressure

Proficiency in Microsoft Office; experience with CRM systems or platforms like Shopify Gorgias or Amazon Seller is a bonus

A team player who aligns with Spring Footwears core values: quality care and style

English fluency required

Why Join Spring Footwear

Competitive compensation

Paid time off holidays and benefits (health dental vision etc.)

Profit Sharing Plan

Opportunities for growth and cross-training across departments

Warm supportive and team-focused work culture

Exclusive employee discounts on footwear

JOB CODE: FD-CS-SSS

Required Experience: