Administrative Services Coordinator, Clinical Documentation Improvement

The Clinical Documentation Improvement Program at UI Health Care is seeking a full-time Administrative Service Coordinator to join our team. The Administrative Services Coordinator contributes to the success of the Clinical Documentation Improvement (CDI) Program by providing administrative support to daily operations.

Responsibilities include providing reports and information maintaining databases and reports monitoring workload coordination of meetings and special projects monitoring appropriateness of expenditures coordinating changes in policies and procedures and providing exceptional customer service to internal and external customers. Administrative responsibilities for this position require a high level of discretion confidentiality and professionalism.

The successful candidate must be highly organized have strong communication skills a high level of technical computer expertise excellent customer service/service recovery skills be a team player and be willing to go the extra mile to assure all functions are completed in timely and professional manner. Must be able to manage multiple priorities and have strong problem-solving and critical decision-making skills.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

Information Management/Communications Management:

• Serves as primary contact for the Clinical Documentation Improvement (CDI) Program; screens incoming phone calls answers common questions; triages more complex calls and inquiries to the appropriate person to ensure a prompt response.

• Prepares and administers correspondence and maintains program records (meeting minutes reports etc.) in an organized manner for easy retrieval to document program development projects and events.

• Assists in coordination of the CDI education for providers CDI Nurses and Physician Advisors as well as other education related documents

• Utilizes MS Office Suite programs such as Outlook Word Power Point and Excel for data and communications including maintenance of leadership calendars.

• Utilizes EPIC electronic medical record and other resources as necessary to support departmental needs.

Financial Responsibility:

• Monitors and orders Program or departmental supplies.

• Initiates Purchase Orders P-Requisitions e-Deposits and Travel Expense Vouchers as needed.

Operational Support:

• Schedules internal and external appointments events and meetings as requested including identifying room locations sending out of meeting planners and identifying scheduling conflicts and rescheduling as needed.

• Coordinates travel arrangements for faculty and staff; prepares travel requests and expense vouchers.

• Assists in coordination of meetings as well as educational forums and programs web-based conferences and seminars and other special projects as needed; takes meeting minutes coordinates registrations makes appropriate room arrangements and food orders confirms speakers coordinates continuing education credits and program evaluations etc. as needed.

• Assists in policy creation or policy updates based on customer input.

• Maintains effective working relationships with faculty staff patients visitors volunteers and students.

• Assists with reportable data for provider queries and CDI related metrics utilizing resources such as CDI databases Vizient and Tableau.

• Performs other duties as assigned.

Work schedule: Some flexibility between the hours of 7:00 AM and 5:00 PM Monday through Friday

Work location: This position is located at the Healthcare Support Services Building (HSSB) 3231 Ridgeway Drive Coralville IA 52241. This position is eligible to participate in partial remote work after the initial training and onboarding has been completed. Remote work must be performed at a location within the state of Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy work arrangements will be reviewed annually and must comply with the remote work program and related policies and the employee travel policy when working at a remote location.

Benefits Highlights: Fringe benefit package including paid vacation; sick leave; health dental life and disability insurance options; and generous employer contributions into retirement plans. Complete information regarding the full benefits package may be viewed at: QUALIFICATIONS:

• A bachelors degree or equivalent combination of education and experience is required.

• Office administration experience (typically 6 months to 1 year) and the demonstrated ability to carry out ongoing office administration effectively and efficiently are required.

• Demonstrated proficiency in Microsoft Office Suite (including Outlook Word Power Point and Excel) is required.

• Demonstrated excellent written and oral communication skills are required.

• Demonstrated high level of organizational skills task flexibility and ability to multitask effectively is required.

• Demonstrated ability to manage multiple concurrent objectives projects or activities making effective judgments as to prioritizing and time allotment is required.

• Demonstrated high attention to detail and problem-solving skills are required.

DESIRED QUALIFICATIONS:

• Previous experience utilizing the 3M 360 Encompass System software is desired.

• Experience managing and abstracting large amounts of data is desired.

• Customer Service Experience

• Experience with Tableau is desired

• Familiarity with University Workflow Procurement Card ProTrav and E-Pro systems is desired.

• Previous experience coordinating training events or educational programs is desired.

• Some knowledge of University of Iowa policies and procedures is desirable.

• Prior experience in an academic medical center is desirable.

Application Process:

To be eligible for consideration applicants must upload BOTH of the following and mark them each as a Relevant File to the job submission:

• a current resume

• a cover letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the process.

For questions contact Heidi Bodensteiner at