Senior Customer Support Engineer In Vivo

Every dayRevvity Service Engineers help their customers enhance the productivity of their laboratory processes and drive high levels of satisfaction by deliveringeffective customer support.As aService Team Member you will represent the face of Revvity and drive best-in-class customer service responsiveness and professionalism.

Revvity is seeking a Senior Field Service Engineer to support cutting-edge In Vivo Imaging product line within our Imaging Business who will help Revvity customers enhance the productivity of their laboratory processes and drive high levels of customer satisfaction by providing expert service and support to customers within a primary geographic area. The region covered where the Senior Field Service Engineer will provide primarily support includes MD VA DE DC WV NJ PA with additional travel as required with the majority of support in Maryland. Overnight travel is required for this position.

Key Responsibilities:
Enhance the Customer Experience:

• Install maintain validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
• Deliver customer familiarization for instrument operation and maintenance
• Communicate service offerings including training support software laboratory services products and field upgrades
• Partner with our customers to understand their analytical workflow and application
• Expected to travel up to 50% (50% locally in the state of MD and 50% in other states).

Support your Team:

• Support the local instrument sales representative(s) to help secure new instrument orders
• Provide service that helps to drive the sale of new service agreements service agreement upgrades and instrument add-ons to existing service contracts
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organizational awareness of other functional groups and product line

Drive Organizational Growth:

• Demonstrate knowledge of and adherence to the installation warranty and service agreement documentation standards
• Contribute to account profitability through efficient execution and service delivery
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s)
• Maintain assigned assets including Company vehicle tools test equipment (MTE) telecommunication equipment assigned service parts inventory etc.
• Proactively develop technical and soft skills to maintain and enhance Revvitys value proposition to the customer
• Enhance Revvitys product quality by proactively reporting improvement opportunities via the quality notification process
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting assigned training etc.

Basic Qualifications:

• Bachelors degree
• A minimum of 5 years of field experience with a directly related experience in medical and biological research device service and support
• A valid drivers license
• Associates degree and a minimum of 7 years of field experience with a directly related experience in medical and biological research device service and support