Operations Manager with German and English
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
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Foundever is a global leader in business process outsourcing digital customer experience and innovation. We support the worlds best-known brands by delivering seamless customer journeys and operational excellence. We are now looking for an experienced Operations Manager to join our Gdańsk hub and take ownership of strategic and operational delivery for one of our key German-speaking clients.
Operations Manager (German English)
On-site in Gdańsk
Relocation package: PLN 5500
Key responsibilities:
- Provide leadership and direction to Team Managers ensuring operational KPIs are consistently met
- Conduct regular performance reviews and 1:1s supporting growth and development of direct reports
- Manage absenteeism and attrition across teams implementing corrective actions where necessary
- Oversee campaign migrations and onboarding of new projects
- Maintain strong client relationships at an operational level: reporting escalations change management
- Analyze and present operational and financial results to both clients and senior management
- Ensure budget targets revenue and EBITDA are achieved including accurate invoicing of billed hours
- Coordinate audits compliance checks and action plans to address quality improvements
- Foster a culture of open communication accountability and recognition within the teams.
Requirements:
- Minimum 23 years of experience in a BPO/contact center environment preferably in an Operations Manager or similar role
- Proven background in managing customer service operations and achieving KPI targets
- Advanced proficiency in German and English (C1) spoken and written
- Strong interpersonal leadership and coaching skills
- Solid analytical and financial acumen with experience in P&L management
- Ability to handle client escalations build trust and act as a business partner
- Excellent organizational skills with the ability to prioritize and manage multiple projects
- Dependable proactive and able to work with minimal supervision.
We offer:
- Stable employment in a growing international organization
- Quarterly performance bonuses tied to KPI achievements
- Relocation package of PLN 5500 for candidates moving to Gdańsk
- Attractive benefits: Multisport card private medical care life insurance holiday allowance eyewear subsidy
- Development opportunities: access to internal training platforms
- A people-focused culture that values teamwork open feedback and continuous improvement.
Ready to take the next step in your career Apply now and join Foundever in shaping the future of customer experience!
Required Experience:
Manager
Key Skills
- Gems Jewellery
- General Services
- Account Development
- Animation
- Customer Care Service
- Blackberry
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
