Customer Service Represenative

Barcelona - Spain

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

If youre looking for a special place to build or grow your career youve found it. Whether youre an experienced professional a recent college graduate or somewhere in between IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering marketing sales supply chain operations HR finance and more across more than 40 diverse businesses around the globe chances are we have something special for you.

IDEXIDEX Corporation offers technologically sophisticated solutions for rapidly growing niche applications. IDEX is a publicly traded company headquartered in Northbrook USA. AIRTECH Europe based in Schweinfurt Germany and in Barcelona Spain is part of IDEX Corporation. The businesses were consolidated into the Performance Pneumatics platform in 2024 with the goal of achieving aboveaverage growth particularly in the EMEA regionboth organically through innovations with clear differentiation potential and through acquisitions. The Performance Pneumatics division includes a portfolio of compressors blowers and vacuum pumps under the AIRTECH GAST and Jun-Air brands.

We are searching for

Customer Service Representative

Argentona Spain

This position has the mission to lead the comprehensive management of customer service acting as the functional reference for the area and ensuring a high level of service within a multinational industrial environment. The role has a strong strategic component in cross-functional coordination advanced operational management and the continuous improvement of Customer Service and Commercial Back Office processes.

Key Functions and Responsibilities:

Comprehensive and advanced management of national and international customer orders from receipt through final delivery
Entry validation and optimization of orders and commercial terms in the ERP system
Confirmation and negotiation of delivery terms with customers (dates quantities priorities and alternative solutions)
Expert support to strategic customers and resolution of high-impact incidents Prepare and manage export and customs documentation in compliance with regulations
Proactive monitoring of deliveries anticipating risks and proposing action plans Supervision and validation of customer invoicing
Functional coordination with Logistics Production and Sales to optimize service levels

Competencies:

Experience in customer service will be strongly valued
Strong export know-how (Incoterms export documentation customs processes)
High level of organization planning and prioritization skills
Strong sense of ownership and follow-through
Proactive solution-oriented mindset
Excellent communication skills and functional leadership capabilities
Customer-oriented with a focus on continuous improvement
Strong teamwork and cross-department collaboration
Minimum Languages & levels required: Spanish C1 English B2 French B2. Catalan will be valued. Important: Good level of English & French is required to have conversations and exchange emails with customers.

Education & Experience:

Education: Business Administration Professional education (Advanced Technical Certificate) or equivalent qualification in an industrial environment.
Solid experience (minimum 2 years) in Customer Service or Supply Chain positions
Extensive experience in ERP management (SAGE) Microsoft Office Excel etc

Look forward to an innovative dynamically growing company that offers you plenty of freedom a trusting atmosphere and room for initiative within a motivated and collaborative team.

We look forward to receiving your application!

AIRTECH EUROPE GmbH

Eva-Maria Schindler

Personal

Carl-Zeiss-Str. 25

97424 Schweinfurt

Are you ready to join a different kind of company where our people our culture and our commitments are centered around providing trusted solutions that improve lives around the world