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Our customers are our compass authenticity thrives bold ideas are welcome and everyone can bring their unique selves to work every day. Were in this together sustaining the future of our customers our company and our planet.

Join a team of passionate thinkers innovators and dreamers and help us connect people and build communities to create economic opportunity for all.

Director Engineering Business Operations

Location: AustinTX or Salt Lake City UT / Hybrid

Organization: Global Platform & Infrastructure eBay

The Mission

The Global Platform & Infrastructure organization is seeking a Director-level Chief of Staff to serve as the strategic architect of our global business operations. This is an elite high-velocity role designed for a Technical Operator who excels at turning massive organizational complexity into streamlined data-driven execution.

Your objective is to build and own the Organizational Operating System. You will be the force multiplier who ensures our global site strategy multi-million dollar financial allocations and technical roadmaps are synchronized and optimized. You arent here to facilitate the processyou are here to own and evolve it.

The Success Profile

By the end of your first six months you will have engineered a self-sustaining business engine. You will have standardized all business processes built a comprehensive data analysis framework and established a reporting cadence where all critical metricsfinancial operational and technicalare delivered with high precision and zero hand-holding.

Key Responsibilities

1. Strategic Financial Governance & Allocation

• Fiscal Architecture: Own the end-to-end financial narrative for the global portfolio. You will build and manage complex models to track CAPEX vs. OPEX spend ensuring optimal resource allocation across global initiatives.

• Budget Lifecycle Management: Drive the transparency of our global budget ensuring every dollar and headcount is strategically mapped to eBays highest-priority business goals.

• ROI Analysis: Develop standardized tracking for the business impact of our infrastructure investments providing the VP with a clear Value-per-Dollar view of our cloud and platform spend.

2. Operational Excellence & Reliability

• Global Site Strategy: Partner with leadership to refine our global footprint managing the resource balance across international hubs with surgical precision.

• Value Stream Mapping: Utilize Lean methodologies to visualize our engineering workflows. You will proactively detect bottlenecks identify waste in our processes and implement systemic fixes to increase engineering velocity.

• Reliability & Uptime Governance: Establish and own the standardized tracking of Site Reliability Engineering (SRE) metricsincluding SLIs SLOs and SLAsacross all platform services to ensure operational transparency and consistent high-availability standards.

• Incident Analytics & Post-Mortems: Design and implement a rigorous framework for post-incident review and operational hardening. You will translate technical failures into structural process improvements ensuring MTTR (Mean Time to Recover) trends toward organizational goals.

• The Pareto Lens: Use data to diagnose organizational friction. You will identify the vital few issues (20%) that are responsible for the majority (80%) of the drag on our teams and execute plans to clear them.

3. Data Mastery & AI Acceleration

• AI-Native Operations: Leverage AI capabilities and LLMs to move at a 10x pace. You will use AI to analyze large datasets synthesize complex briefings and automate the operational overhead of the VPs office.

• Data Munging & Reporting: You are a Spreadsheet Architect. You will create complex multi-source spreadsheets to munge data into standardized tracking systems for Monthly and Quarterly Business Reviews (MBR/QBR).

• Automated Reporting: Build the machine that reports on the metrics that matter ensuring the VP has immediate self-service visibility into organizational health.

4. Executive Synthesis & Translation

• Technical Translation: You possess the rare ability to simplify deep-stack engineering concepts (Cloud Frameworks Infrastructure) into strategic business narratives for non-technical executives.

• High-Fidelity Artifacts: Whether it is a Board-level slide deck a complex financial graph or a concise strategy document your output is camera-ready and drives immediate executive decision-making.

Who You Are

• A Strategic Director: 10 years of experience in high-scale tech environments (Cloud Infrastructure or FinOps). You are ready to step into a Head of Business Operations role.

• Quantitatively Elite: You are dangerous in Excel and data visualization. You view the organization through the lens of data and you have the technical skill to manipulate that data yourself.

• Technically Grounded: You have a firm grasp of Cloud architecture and the software development lifecycle. You can hold your own in a deep-dive with Principal Engineers.

• A High-Velocity Closer: you dont just identify problems; you build the systems that prevent them from recurring.

The base pay range for this position is expected in the range below:

Base pay offered may vary depending on multiple individualized factors including location skills and experience. The total compensation package for this position may also include other elements including a target bonus and restricted stock units (as applicable) in addition to a full range of medical financial and/or other benefits (including 401(k) eligibility and various paid time off benefits such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired employees will be in an at-will position and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin sex sexual orientation gender identity veteran status and disability or other legally protected you have a need that requires accommodation please contact us at. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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