Service Contract & Warranty Manager

About the role:

We are looking for an experienced Service Contracts & Warranty Manager to lead and manage Daimler Truck UKs Service Contract and Warranty operations. This is a senior commercially focused role with accountability for operational excellence financial performance and strong customer and dealer outcomes across the UK network.

You will play a key role in ensuring service contract and warranty policies are implemented effectively and compliantly while continuously improving processes systems and performance in line with DTAG and DTUK strategic objectives:

• Leading and developing the Service Contracts & Warranty team setting clear objectives and driving consistent high-quality delivery across the dealer network.

• Owning the commercial performance of the Service Contracts portfolio ensuring contracts remain financially positive through strong governance audit discipline and cost control.

• Managing external suppliers ensuring contractual SLAs and KPIs are met and value is delivered throughout the contract lifecycle.

• Driving operational improvement identifying and implementing simplified best-practice processes that enhance efficiency compliance and customer experience.

• Overseeing systems and parameters ensuring UK-specific service contract and warranty system requirements align with business planning and DTAG mandates.

• Engaging senior stakeholders including DTAG DTUK leadership sales teams DTFS dealers and key customers to drive alignment confidence and performance.

• What well give you

  As well as the opportunity to work for a great business who are passionate in everything that we do well offer you acompetitivesalary and discretionary bonus structure. We also hope youll love our products as much as we do with access to our colleagues car scheme. On top of that youll be able to join our pension scheme and youll get a flexible benefit pot that can be used to find the benefits that are right for you.

  Were here to support you - we offer access to colleague wellbeing resources including an Employee Assistance Programme and Mental health First Aiders. Whats more well also encourage your development with the training and knowledge you need to reach your potential.

  Whats next

  Once you click apply well take you through to the Daimler Truck careers portal. Here youll need to complete a short 10-minute application form attach your current CV and submit your salary expectations. Simple.

  Closing Date: 08 February 2026

  Dont forget to follow us on LinkedIn @Daimler Trucks UK Ltd.

  At Daimler Truck we promote diversity and stand for an inclusive corporate culture. We value the individual strengths of our employees because these lead to the best team performance and thus to the success of our company. Inclusion and equal opportunities are important to us. We welcome applications from people of all cultures and genders parents people with disabilities and people of any community.

  Managing your data

  We care about your personal data. The General Data Protection Regulation provides you with more control and by submitting an application to us; we consider this to be an agreement to process your personal data in support of our recruitment and selection process.

  Data categories that we process in relation to your application are the ones that you provided as part of the application process. We process your personal data in relation to the application in accordance with the legal requirements. Recipients of your personal data within our company are the managers of the specialist unit in charge of filling the position and the responsible colleagues from HR.

  Your application data is held within our secure application tracking system you will be given access to a candidate zone in this system where you can monitor and manage your application and see status updates. We will communicate with you by email or phone throughout the recruitment process so that we can keep you updated and inform you of your progress through the recruitment process. We limit the storage of your data to the necessary period. Contact us asfor further information.

  If you have any questions about any matter relating to data protection or the personal data that we process about you for the purpose of personnel recruiting please contact the Chief Officer of Corporate Data Protection for the Daimler Group at the following address: Daimler AG HPC EStuttgart.

Youll be a confident leader with strong commercial judgement and the ability to influence across a complex stakeholder environment. Youll bring:

• Proven line management experience leading and motivating teams to deliver against performance targets.

• Strong commercial acumen with experience managing budgets audits and financial performance.

• Demonstrable experience in supplier and contract management including governance and performance monitoring.

• A strong customer focus balancing customer satisfaction with operational and financial priorities.

• Excellent stakeholder management and influencing skills able to operate credibly at senior level.

• A proactive self-motivated approach with the ability to manage multiple priorities and drive continuous improvement