C004607 Change Manager (NS) THU 5 Feb

Deadline Date: Thursday 5 February 2026

Requirement: Change Manager

Location: Mons BE

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 836

Required Start Date: 16 March 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

Change Management:

• Participate on Collaborate with cross-functional teams to assess authorize and oversee changes to our IT environment.
• Evaluate change requests ensuring they align with business objectives and minimize risks.
• Maintain a robust change management process including documentation communication and post-implementation reviews.
• Facilitate change advisory board (CAB) meetings and ensure timely approvals.
• Monitor the impact of changes and address any issues promptly.

Problem Management:

• Investigate recurring incidents and identify underlying root causes preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents.
• Conduct thorough root cause analyses to prevent similar incidents from reoccurring.
• Collaborate with technical teams to implement permanent fixes.
• Maintain a problem knowledge base for reference and continuous improvement.
• Proactively identify potential problems and work towards preventive measures.

Configuration Management (Secondary Scope):

• Plan the configuration management process.
• Identify the configuration management data as well as CIs and associated stakeholders.
• Control the CIs or the receipts as well as deviations from those receipts.
• Make sure the configuration items in the CMDB are up to the standards and is updated regularly.
• Keep track of the changes made in the configuration and report to management about compliancy failures.

Principal Assistant / Admin Activities:

• Assist in the creation of the Purchase Requests (PR) in our internal system also following up the lifecycle of PRs.
• Assist and prepare the necessary paperwork to bring in third party contractors (from HP Cisco etc.) to the different NATO facilities but mainly BLA and SHAPE.
• Responsible for preparing and managing the paperwork for the creation of new NATO CIS accounts for third party contractors and all the other processes related to that.

Skill Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Bachelors degree in Computer Science Information Technology or related field (or equivalent experience).
• Minimum of 3 years of hands-on experience in change management and problem management activities of IT Services.
• Minimum 2 years in configuration management or in a similar capacity.
• Proven experience on preparing the PIR (Post Incident Reviews) and RCA (Root Cause Analyze) documents of IT Services.
• ITIL Foundation certification (higher-level ITIL certifications are a plus). Familiarity with ITIL best practices and frameworks.
• Knowledge of NATO responsibilities and organization including ACO and ACT. This can be compensated with equal or more amount of time spent in a governmental position or a military position.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a dynamic fast-paced environment.
• Familiar with different admin activities in NATO or any other government/military organization.
• Analytical thinking and active listening.
• Knowledge of NATO financial and resource management applications like (EBA SNOW ect)

Required Experience:

Manager