German Customer Advisor for a Concierge company Lisbon, Portugal

Come and work with us.

Do you want to work with a worldwide leader in concierge and loyalty services company
Are you Germannative or fluent with strong English communication skills
Looking to make your career in a multicultural environment in sunny and happy Lisbon
So we have the perfect opportunity for you!

Your future project: join our GermanCustomer Support team.

Our client is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel dining events etc.).

As a customer service specialist in this project your daily responsibilities will include:

• Comply with the companys policies and procedures to meet statutory quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as: traveling (pre-departure travel personal assistance medical travel emergency) lifestyle and personal services special occasions referrals & appointment setting card program information & benefit enrollments others.
• Perform inbound/outbound calls and written communication within guidelines/goals established by the client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role you will need to have:

• Native or proficient level of German(C2)
• Advancedlevel of English (at least C1) both verbal and written
• Strong communication skills with excellent phone conversation skills attentive listening and superior writing skills
• Courtesy active listening availability and personalized follow-up
• Customer-oriented willingness to provide personalized care
• Have attention to detail and quality of service: thoroughness precision reliability
• People-oriented value-added interpersonal skills
• Use of Office and CRM tools
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon Portugal (work on site)

Benefits.

• Signing bonus
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture

Go further with Foundever

We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.

Apply today!