Senior Director, Content Risk

Want to help us help others Were hiring!

GoFundMe is the worlds most powerful community for good dedicated to helping people help each other. By uniting individuals and nonprofits in one place GoFundMe makes it easy and safe for people to ask for help and support causesfor themselves and each other. Together our community has raised more than $40 billion since 2010.

Join us! The GoFundMe team is searching for our next Senior Director Content Risk to help lead our companys approach to operationalising the enforcement of our community conduct and behavior on the GoFundMe platform. This role will help define the content moderation policies and operations that underpin a safe inclusive and prosocial environment furthering our mission to help people help each other through compassion and generosity. You will lead how we balance expression with safety especially in a world of fast-growing video user-generated content nonhuman agents and social virality. This is not just about managing content its about shaping the norms and systems that define what kind of community we believe will generate the largest prosocial marketplace in the world.

This is a role for someone who thrives in high intensity environments embraces innovation and brings courage of conviction clarity of communication and a collaborative spirit. There is a significant opportunity to transform the function improve efficiency strengthen content policies elevate our operations and further our mission to Help People Help Each Other. You will be responsible for driving strategy partnering closely with executives and navigating complex high-stakes decisions while ensuring the team feels supported informed and empowered.

Trust is at the core of GoFundMes business. It drives our growth shapes our brand and ensures we always do the right thing for our donors organizers and beneficiaries. As we continue to evolve as a marketplace and payments platform the Content Risk organisation sits at the frontline of protecting our global community against harm fraud and abuse.

Candidates considered for this role will be located in Dublin Ireland. There will be an in-office requirement of 2x a week and some holiday shifts may be required.

The Job

• Strategic Leadership & Risk Governance
  • Operationalise content moderation at scale: Design enforcement frameworks - both human and machine-powered as well as community-powered-that can rapidly fairly and transparently address content that violates our rules or puts users at risk.
  • Respond decisively in high-stakes environments: Lead coordinated responses to emerging crises viral content disinformation and fundraisers that spark media or regulatory attention. On occasion this may require out of hours work.
  • Build alignment across internal stakeholders: Serve as a senior leader for content risk acting as an expert advisor to the company on consistent policy understanding and execution across the business.
  • Share international perspectives: Be culturally fluent and globally aware to design policies and workflows for international markets and diverse communities.
  • Advance prosocial user behavior: Apply a prosocial mindset across GoFundMe grounding the organisation in the importance of having a thriving engaged community.
  • Refine content moderation workflows: Ensure operational compliance with relevant content regulation and align with industry best practices where applicable.
• Operational Excellence Transparency & Fairness
  • Oversee and coach teams responsible for reviewing content assessing potential risks understanding nuance and upholding an inclusive prosocial environment.
  • Improve track and communicate handling of escalations ensuring root-cause analysis and implementation of future mitigations.
  • Guide the design and refinement of workflows across content moderation enforcement department collaboration crisis response and user support.
  • Lead content risk reviews assessing and mitigating brand exposure with particular attention on gaining and retaining user trust.
• Cross-Functional Collaboration & Communication
  • Serve as a trusted partner to executives product leaders international team members engineering comms/public affairs and legal stakeholders.
  • Translate nuanced content and regulatory requirements into clear accessible explanations for teams without content moderation backgrounds especially in high-pressure situations.
  • Over-communicate when necessary preparing leaders with context and framing to advocate effectively on content risk decisions.
• Team Leadership Culture & Development
  • Lead and scale distributed global content risk teams (currently based in the U.S. & Dublin Ireland) setting clear goals and expectations while nurturing an environment of psychological safety resilience and mutual support.
  • Act as a visible advocate for the team ensuring they feel supported represented and positioned for success.
  • Create and deliver training on content moderation content regulation and industry best practices to a wide range of stakeholders.
  • Foster curiosity empathy and cross-functional understanding by embedding yourself in team workflows and modeling our core values.
  • Ensure the team maintains a big-picture perspective understanding both their slice of the work and how it impacts broader business goals.
• Data Tooling & Reporting
  • Leverage data to identify trends detect anomalies and inform strategic decisions.
  • Bring comfort working with imperfect or evolving tooling sometimes in highly nuanced situations driving clarity and efficiency while sharing potential improvements.
  • Build and refine reporting frameworks that clearly articulate risk posture performance against KPIs and areas for operational improvement.

*This role involves exposure to sensitive content including but not limited to offensive or graphic material.

You

• 1015 years of trust & safety platform integrity content moderation or product policy at a major platform marketplace or media company ideally with early-career hands-on work as a content moderator or policy specialist.
• Crisis response experience or geopolitical background.
• Deeply experienced in managing UGC and live content including video AI-generated media and real-time user interaction.
• Experience leading content moderation enforcement and policy teams.
• Skilled in navigating nuanced questions around speech safety misinformation and abuse across global contexts
• Strong working knowledge of DSA OSA and other global regulation and best practices.
• Adept at leading through ambiguity with the judgment to balance risk reputation and mission alignment.
• Ability to analyze data interpret ambiguous situations and make high-stakes decisions under pressure.
• Demonstrated experience managing and developing distributed global teams in a fast-paced high-stakes environment.
• Experience partnering with communications or public affairs on high-profile or sensitive crisis scenarios.
• Resilient and able to handle escalations with clarity confidence and composure.
• Courage of conviction paired with humility: able to hold the line on legal or regulatory requirements while staying collaborative and open-minded.
• A master communicator who can explain the why behind decisions in simple non-technical language.
• Ability to collaborate cross-functionally at all levels without ego or rigidity.
• A natural team advocate who models GoFundMes core values.
• True curiosity and willingness to deeply understand how work is done before driving changes.

Why youll love it here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse passionate and talented team in a fast-paced forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
• Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
• Holistic Support: Enjoy financial assistance for things like hybrid work family planning along with generous parental leave flexible time-off policies and mental health and wellness resources to support your overall well-being.
• Growth Opportunities: Participate in learning development and recognition programs to help you thrive and grow.
• Commitment to DEI: Contribute to diversity equity and inclusion through ongoing initiatives and employee resource groups.
• Community Engagement: Make a difference through our volunteering program.

We live by our core values: impatient to be great find a way earn trust every day fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race color religion ethnicity nationality or national origin sex sexual orientation gender gender identity or expression pregnancy status marital status age medical condition mental or physical disability or military or veteran status.

If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process please contact us at .

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Learn more about GoFundMe:

Were proud to partner with an independent public charity to extend the reach and impact of our generous community while helping drive critical social change. You can learn more about activities and impact in their FY 25 annual report.

Our annual Year in Help report reflects our communitys impact in advancing our mission of helping people help each other.

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