Reservation Casino Services Agent Steady Extra (Call Center LV)

The Casino Customer Service (CCS) Representatives are well-informed courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The CCS Representative assists customers including but not limited to Gold Platinum Diamond and Seven Stars loyalty members with reservations needs on all levels of Direct Marketing offers Special Events Complimentary Best Rate and Friends and Family reservations; including verifying offers booking modifying canceling and cross-selling. The CCS Representative assists customers with room suite golf show limo spa and restaurant reservations

Job Functions

• Follows department selling strategies including but is not limited to rate quoting sales techniques and multi-property cross-selling.

• Maintains a high level of sales and service skills so as to meet department standards on Quality Assurance Monitors Customer Surveys/Feedback Conversion Cross-sell and other standards as determined by management.

• Performs various daily tasks such as but not limited to booking changing or canceling a reservation cross-selling and other standards as determined by management.

• Clearly communicates and demonstrates enthusiastic service.

• Meets department punctuality adherence and attendance guidelines.

• Meets department appearance guidelines.

• Safeguard customer confidentiality and privacy in accordance with company and department standards.

• Handles all incoming customer transactions promptly efficiently accurately and professionally.

• Assists with special projects and/or additional duties as needed.

• Assists the Coordinator Team with their Primary Job Functions based on business needs.

Essential Requirements

Education:

• High School Diploma or equivalent required

• Experience:

• 1-year Customer Service or Sales experience.

• Must have a stable work history and be computer literate.

Abilities:

• Must be able to type.

• Must be 21-years of age or older.

• Must have or be able to obtain a valid Gaming Sheriffs Card.

• Must have a pleasant speaking voice enthusiasm demonstrate strong service and verbal communication skills and present oneself in a professional manner.

• Must possess a friendly demeanor and enjoy interaction with customers both internal and external.

• Must be able to read write speak and understand English.

• Must be able to work in high and low-stress areas.

• Must be able to maintain a flexible working schedule based on business demands.

• Must be able to work in close quarters.

• Must be multi-task oriented.

• Excellent interpersonal communications team building and problem-solving skills are required.

• Must be able to work with minimal supervision.

• Ability to perform full duties of dexterity and visual perception

• Maintain a clean and organized work environment.

• Must be proficient in all required systems and have a sound knowledge of all HET and Partnership properties assigned to the LV Regional Contact Center.

Desired Skills:

• Knowledge of Windows-based PC applications.

• Some experience with LMS and /or Microsoft Windows is always a definite asset.

Disclaimer: This is not necessarily an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change (e.g. emergencies changes in personnel workload rush jobs or technical developments).

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

Caesars Entertainment reserves the right to make changes to the job description whenever necessary.

As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.