Customer Relations Coordinator II Seed Science Center Part-Time

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Summary

The Iowa State University Seed Laboratory is hiring for a part-time Customer Relations Coordinator II. Our lab has a history of excellence in seed testing training and customer service dating back more than 100 years. We offer cutting-edge seed analysis technologies and services for both Seed Quality and Seed Health testing. Our broad range of testing options high throughput of samples accurate results and unmatched customer servicecombined with years of experience and expert staffmake us a leader in the seed testing industry.

This position will be the primary contact for our Seed Lab Health and Quality testing customers. The focus will be on intake and unboxing of samples sample data entry answering email and phone inquiries reviewing and dispersing test results efficiently. This position is fast paced and requires attention to detail and the ability to juggle multiple projects at once.

Example of Duties

Manage seed sample intake and documentation including receiving and reviewing shipments verifying sample integrity maintaining digital records and entering accurate Quality and Health data in the laboratory information system.

Coordinate sample workflow and communication monitoring sample status and proactively following up with customers and internal lab staff to resolve missing information and ensure timely processing.

Serve as the primary customer contact handling phone calls emails and in-person inquiries; providing guidance on submission requirements testing services timelines and routing requests as needed.

Manage customer accounts and records including account setup data maintenance and assessing service charges for add-on requests such as special processing additional testing and report copies.

Serve as the front-office point of contact welcoming visitors assisting with questions coordinating tours managing parking passes and maintaining a clean professional reception area.

Support center operations and outreach efforts including preparing outgoing shipments and assisting with marketing activities such as trade show preparation materials shipping and event support (travel as needed).

May assist with other projects as requested.

Level Guidelines
Career-level position demonstrating proficiency and knowledge of related competencies
Works under direct to general supervision and may receive guidance on more complex assignments
Follows established procedures for work assignments and completes assignments which are semi-routine and may be atypical in nature
Applies thorough knowledge to respond to inquiries and requests
Able to resolve most problems and issues and respond to requests without escalation
Provides guidance to students
May provide supervision to one to two other staff or lead a small work team

This position is 20 hours per week working 4 hours per day with some flexibility possible.

Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.

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Application Instructions:

To apply for this position please click on Apply and complete the Employment Application. Please be prepared to enter or attach the following:

1) Resume/Curriculum Vitae
2) Letter of Application/Cover Letter

If you have questions regarding this application process please email or call or Toll Free: 1-.

Why Choose ISU

Iowa State Employees enjoy comprehensive health and work-life benefits including medical and dental; as well as:
Retirement benefits including defined benefit and defined contribution plans
Generous vacation holiday and sick time and leave plans
Onsite childcare (Ames Iowa)
Life insurance and long-term disability
Flexible Spending Accounts
Various voluntary benefits and discounts
Employee Assistance Program
Wellbeing program

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