Operations Lead

Operations Lead West Coast Pet Memorial

Paso Robles CA M-F 8AM4:30PM FT (40 hrs overtime as needed)
Pay Range: $19.00$25.00/hr (Based on overall skill and experience)

If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals this role could be a perfect fit.

About Gateway Services

Gateway Services is North Americas leading pet aftercare provider trusted by over 17000 veterinary clinics. With more than 2300 team members across 140 locations we support pet parents with dignity compassion and care one pet at a time.

Please visit Gateway Services Inc. to learn more about us.

(Dont worry if you havent worked in pet aftercare before well provide training!)

Job Overview

The Operations Lead reporting into the Operations Care Center Manager is responsible for the day-to-day operations of the Operations Team Members and ensuring that all functions are carried out in a safe manner. Other responsibilities include assisting with other operational duties troubleshooting machine basic performance adjustments and additional resources as required.

Duties & Responsibilities

• Follow policies procedures and service systems to meet the goals of the department
• Manage timelines for various projects ensuring they are completed accurately and efficiently
• Perform various duties including but not limited to loading and unloading crematoriums processing cremains and quality control paw prints
• Shop maintenance back up customer service rep/ driver client care and communicating status to clinics.
• Assist in developing or transitioning clinic relationships.
• Perform other duties as required
• Assisting and supporting CCM in their duties

Education Training & Qualifications

• Minimum 24 months in an Operations Team Member role or service industry
• High School Diploma or equivalent
• Valid Driver License by be required

Skills & Abilities

• Demonstration of working independently with minimal supervision meeting scheduled timelines and budgets
• Demonstrated ability to identify key issues and propose practical solutions.
• Demonstrated ability to plan prioritize and execute activities and projects.
• Effective problem-solving and time management skills
• Effectively communicate written and verbal
• High level of integrity and worth ethic
• Strong attention to detail
• Strong interpersonal skills with the ability to maintain relationships with team members

Working Conditions

• Regularly bending stooping crouching kneeling sitting repetitive motion hand/wrist/finger motion
• Regular lifting/moving 100 lbs
• Regularly be exposed to elevated noise levels.
• Regularly be exposed to elevated heat levels.
• Regular handling of deceased pets.

YOULL LOVE WORKING WITH US BECAUSE:

The People.You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!

OUR CORE VALUES:

• People First
• Exceed Expectations
• (HIT) Honesty Integrity Trust
• Be Passionate and Caring
• Continuously Improve

What Youll Get

At Gateway we believe in rewarding and supporting our people with more than just a paycheck:

• Pay range: $19.00$25.00/hr overtime eligibility
• Employee referral program bring great people into our family and earn rewards
• Medical Dental and Vision Plans with low co-pays designed to support you and your family
• Company-paid Life AD&D and LTD insurance for all full-time employees.
• Critical Illness Accident and Pet Insurance available as voluntary benefits
• 401(k) with employer match we invest in your future
• Great Hearts and Minds Program limited annual subsidy for your dependents education
• Tuition assistance up to $2000 for approved education courses
• Grow with Gateway Program access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP)
• Established Talent Managementpractices allows our employees to thrive and grow while in our employ
• Employee wellness and support programs accessible in an established Employee Assistance Program
• Paid holidays and PTO so you can rest recharge and enjoy time with family
• Physical activity - Not built to sit behind a desk dont worry this role will get you out and about doing some physical activity
• Sustainability is as important to us as it is to those communities that we serve
• Opportunity to do something meaningful with your life - Support others in their time of need.

And most importantly: the chance to be part of a team that makes a real difference for pets pet parents and the communities we serve.

Join Us

If youre looking for more than just a job if you want a role where your compassion charisma and community spirit shine through wed love to hear from you.

Apply today and help us serve pet parents with the care and dignity their companions deserve.

Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .

New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit