Manager, Utilities, Customer Information Systems (SAPOracle)

Chicago, IL - USA

Monthly Salary: Not Disclosed

Posted on: 15 hours ago

Vacancies: 1 Vacancy

Job Summary

Are you ready to make an impact

West Monroe is hiring aManagerwith experience in electric and/orgasCustomer Information Systems (CIS)and associatedplatforms andsolutions to join our Energy and Utilities Practice. Our team is at the forefront of the transformation taking place in the energy and utilities industry from up-front strategic advisement through implementation ofback office billingasset managementand field service technologies that are central to managing the grid.

At West Monroe our people make a meaningful hands-on impactfortheir clients while growing their careers through focused professional development and continuous learning. What does this mean It means we seek out the best of the best and then we challenge them to make us better and grow themselves.

WhatYoullDo:

Client Delivery& Relationship Management

Lead end-to-end delivery of utility CIS programs including system implementations upgrades conversions integrations and optimization initiatives.
Serve as a functional and/or solution lead forCIS program implementationsincluding leveraging knowledge of and experience withOracle CC&B SAP and other platforms.
Translate business requirements into scalable functional and technical solutions aligned to utility operations (billing metering customer care credit & collections rates and regulatory requirements).
Oversee solution design configuration testing cutover and post-go-live stabilization activities.
Proactivelyidentifyand manage delivery risks issues and dependencies escalating asappropriate.
Own project workplans timelines budgets and resourcing in coordination with program leadership.
Ensure adherence to delivery methodologies quality standards and governance processes.
Coordinate across vendors systems integrators and client teams in multi-vendor environmentsto drive successful implementation of CIS and customer platform deploymentsand organizational readiness and adoption
Act as a primary point of contact for client stakeholders at the manager and director levels.

Business Development

Collaborate with senior team members toidentifyclient needs and support the development of proposals presentations work plans pricing estimates and risk assessments for potential projects.
Build andmaintainstrong client relationships by delivering high-quality work anddemonstratingexpertiseinCISand utility operations.
Support senior leaders in expanding relationships with industry GIS solution providers and consulting partners to enhance collaboration and service offerings.

Practice Development:

Contribute to utility CIS thought leadership accelerators anddeliveryassets.
Stay current on Oracle CC&B and SAP Utilities roadmaps industry trends and regulatory developments.
Support internal initiatives related to practice growth capability development and knowledge sharing.

Qualifications

Bachelors degree in Business Information Systems Engineering ora relatedfield (or equivalent experience).
710 years of consulting or utility industry experience with significant exposure to utility CIS programs.
Hands-on experiencewith Oracle CC&B (implementation configuration or functional leadership).
Experiencewith SAP Utilities (IS-U and/or S/4HANA Utilities).
Experience with large-scale system transformations data conversions and system integrations.
Proven experience leading teams and managing client-facing engagements.
Strong understanding of utility business processes (e.g. billing rates meter-to-cash customer service credit & collections).
Excellent communication stakeholder management and problem-solving skills.
Prior experience in a management consulting environment.
Familiarity with utility regulatory environments and rate structures.
PMPSAFe Oracle or SAP certifications are a plus.
Willingness to travel up to75% depending on client needs and engagement model.

Based on pay transparency guidelines the salaryrange for this role canvary based on your proximity to one of our West Monroe offices (seetable below). Information on our competitive total rewards packageincluding our bonus structure and benefits ishere. Individual salaries are determined by evaluating a variety of factors including geographyexperience skills education and internal equity.

Employees (and their families) are covered by medical dental vision and basic life insurance. Employeesare able toenroll in our companys 401k planpurchase shares from our employee stock ownership program and be eligible toreceive annual bonuses. Employees will also receive unlimited flexible time offand ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.

Seattle or Washington D.C.

$162000$196600 USD

Los Angeles

$169700$199700 USD

New York City or San Francisco

$177400$208700 USD

A location not listed above

$154300$181500 USD

Other consultancies talk at you.
At West Monroe we work with you.

Were a global business and technology consulting firm passionate about creating measurable value for our clients delivering real-world solutions.

The combination of business and technology is not new but how we bring them together is unique. Were fluent in both. We know that technology alone is not the answer but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.

At West Monroe we zero in on the heart of the opportunity getting to results faster and preparing people for whats next.

Youll feel the difference in how we work. We show up personally. Were right there in the room with you co-creating through the challenges. With West Monroe collaboration isnt a lofty promise but a daily action. We work together with you to turn vision into clear action with lasting impact.

West Monroeis an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit experience and potential without regard to race color national origin sex sexual orientation gender identity marital status age religion disability veteran status or any other characteristic prohibited by federal state or local law. To learn more about diversity equity and inclusion at West Monroe visit If you require a reasonable accommodation to participate in our recruiting process please inquire by sending an email to .

Please review our current policy regarding use of generative artificial intelligence during the application process.

If you are based in California we encourage you to read West Monroes Notice at Collection for California residents provided pursuant to the California Consumer Privacy Act (CCPA) and linkedhere.

Required Experience:

Manager

Are you ready to make an impactWest Monroe is hiring aManagerwith experience in electric and/orgasCustomer Information Systems (CIS)and associatedplatforms andsolutions to join our Energy and Utilities Practice. Our team is at the forefront of the transformation taking place in the energy and utilit...