Position:Computer Technician Intern

Department: Technology

Wage/Hour Status:Non-Exempt

Immediate Supervisor: Director of Technology

Pay Grade:Per Compensation Manual

Days Employed:Per Compensation Manual

POSITION SUMMARY:

• Provide entry-level support and maintenance for student-focused computing devices
• Serve as a primary point of contact for students at Dickinson High School to resolve hardware and software issues ensuring minimal disruption to the learning environment

QUALIFICATIONS:

Education/Certification:

• Currently enrolled in or a recent graduate of a Technical College or University program in Computer Science or a related field (preferred)
• Possession of or progress towards PC repair certifications (e.g. CompTIA A) (preferred)

Technical Skills:

• Basic knowledge of PC/laptop hardware Chrome and Windows OS.
• Ability to operate basic tools and handle peripheral accessories.
• Familiarity with standard networking connections.

MAJOR RESPONSIBILITIES:

Technical Support & Troubleshooting:

• Perform on-site diagnosis and resolution of hardware and software problems specifically for student Chromebook devices
• Install configure and test software applications and workstation hardware
• Assist in assessing and implementing basic upgrades such screen keyboard and battery replacements

Inventory & Documentation:

• Maintain an accurate inventory of student monitors keyboards chargers and other components
• Document all instances of equipment failure repair and installation within the districts ticketing system
• Develop help sheets and FAQ lists to assist students in self-troubleshooting common issues

Collaboration & Operations:

• Collaborate with the DHS Support Technicians and Technology Department to ensure efficient high school operations
• Follow step-by-step procedures for technology applications and district-wide processes
• Perform other duties as assigned by the Technology Department

Personal Attributes:

• Strong customer-service orientation and interpersonal skills
• Ability to explain technical issues in user-friendly language to students and teachers
• Self-motivated with the ability to prioritize tasks in a busy school environment

Mental Demands/Physical Demands/Environmental Factors:

Tools/Equipment:

• Standard office and instructional equipment; adaptive equipment as needed

Physical Demands:

• Frequent walking standing kneeling stooping lifting light to heavy objects (up to 45 lbs). Must be able to lift and move computer equipment; reasonable accommodations may be made for individuals with disabilities

Environmental Conditions:

• Indoor and outdoor work; possible exposure to weather noise and biological hazards.
• Primary work is conducted on-site at Dickinson High School

Mental Demands:

• High emotional resilience; ability to manage frequent interruptions and sensitive situations
• Occasional irregular hours and district-wide travel

Professional Dress:

• Dress must be clean neat and appropriate for the role. No visible body piercings other than earrings.

EVALUATION:

• Performance will be evaluated annually through self-evaluation and manager review

Required Experience:

Intern