Platform Administrator III

At F5 we strive to bring a better digital world to life. Our teams empower organizations across the globe to create secure and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers and their customers better. And it means we prioritize a diverse F5 community where each individual can thrive.

Position Summary

The Platform Administrator is responsible for the administration configuration and maintenance of the organizations critical platforms ensuring their optimal performance availability and security. This role involves managing user access monitoring platform health troubleshooting technical issues and implementing updates. The Platform Administrator works closely with IT and Development teams to support business processes ensure data integrity and drive platform improvements.

What Youll Do

• Apply modern engineering principles and practices to operational functions and employ this methodology throughout the full system lifecycle; from initial concept and architecture through deployment daily operation and overall optimization and apply these practices to refining existing systems.

• Oversee the day-to-day operations of Salesforce platform ensuring they are running efficiently and meet performance benchmarks.

• Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity.

• Manage user accounts roles and permissions to ensure appropriate access control. Implement and monitor security protocols to protect sensitive data and maintain compliance with relevant regulations.

• Continuously monitor platform health and performance using monitoring tools troubleshoot issues and respond to system alerts in a timely manner to ensure uptime and performance SLAs are met

• Plan and execute system updates upgrades and patches to maintain platform security and functionality while minimizing downtime.

• Maintain platform backup processes and ensure disaster recovery plans are in place regularly tested and updated to minimize data loss and business disruption.

• Provide second-tier support for platform-related incidents and service requests. Troubleshoot issues related to system performance user access and integrations.

• Collaborate with business stakeholders solution owners and solution architects to configure and optimize platform settings to meet business needs. This includes configuring workflows automation and integrations with other systems.

• Implement and enforce data integrity and governance policies to ensure data accuracy and compliance with company standards and regulatory requirements.

• Create and maintain detailed documentation of platform architecture configurations processes and procedures to ensure knowledge is easily shared and accessible.

• Work closely with IT Development and business teams to align platform capabilities with organizational needs streamline processes and support digital transformation initiatives.

• Provide end-user training and support as needed helping to ensure platform adoption and proper use of tools and features.

• Participate in on-call rotation.

• Responsible for upholding F5s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.

• Performs other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

This role may require occasional after-hours work to manage system upgrades or respond to critical incidents.

What Youll Bring

• Demonstrate knowledge of Salesforce platform and Salesforce Community applications.

• A security-first approach and In-depth understanding of Salesforce security model and working experience in setting up data security via configuration and coding alike

• In-depth experience in Salesforce configuration including (but not limited to): Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and reports

• All aspects of user and license management including new user setup/deactivation roles profiles permissions public groups OWD sharing rules

• Data management to improve Salesforce data quality and experience using Salesforce data tools (Data Loader Visual Studio Code Excel Connector Demand Tools Eclipse IDE)

• Experience in HTML XML JavaScript and SQL.

• Experience troubleshooting in Salesforce technologies such as Apex Triggers Lightning Design Visualforce pages; Salesforce Lightning Aura Components Lightning Web Components is a plus

• Demonstrated experience with architecture APIs and ability to test APIs Webservices using postman or related tools

• Proactive system maintenance including Security Reviews Release Updates and Platform Health Checks

• Proficiency in platform management tools including configuration logging monitoring and automation.

• Experience with scripting (PowerShell Bash etc.) for automation is a plus.

• Familiarity with compliance and regulatory guidelines

• Flexibility to adapt to changing project requirements and timelines

• Proficiency in Agile delivery DevOps principles and associated tools and technologies.

• Familiarity with ITSM tools (e.g. ServiceNow Jira) and incident management practices.

Qualifications

• 5 years experience as a Salesforce platform administrator with a focus on Sales Cloud Service Cloud and/or Experience Clouds

• Salesforce certifications - Certified Administrator App Builder Service Cloud Consultant Community Cloud Consultant is a plus

• Experience with DevOps tools like Copado and/or Flosum

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills with the ability to work cross-functionally.

• Detail-oriented with a focus on operational efficiency and security.

• Demonstrated ability to work both independently and as an integral member of an agile team

• Ability to manage multiple priorities.

F5 Inc. is an equal opportunity employer and strongly supports diversity in the workplace.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However the description may not be all-inclusive and responsibilities and requirements are subject to change.

Please note that F5 only contacts candidates through F5 email address (ending with @) or auto email notification from Workday (ending with or @).

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race religion color national origin sex sexual orientation gender identity or expression age sensory physical or mental disability marital status veteran or military status genetic information or any other classification protected by applicable local state or federal laws. This policy applies to all aspects of employment including but not limited to hiring job assignment compensation promotion benefits training discipline and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting .