Spanish Customer Advisor for a Video Game Brand Lisbon, Portugal
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Come and work with us.
Do you want to be part of a team whose motto is Play Has No Limits
Are you Spanishnative or fluent with strong English communication skills
Looking to make your career in a multicultural environment
So we have the perfect opportunity for you!
Your future project: join our SpanishCustomer Support team.
Our client is a world market leader gaming brand of home video game consoles and production company.
As a customer service specialist in this project your daily responsibilities will include:
- Respond efficiently and effectively to all customers enquiries within given timescales
- Develop and maintain a full technical knowledge of the clients products and services
- Deal with all correspondence as requested/required
- Accurately log all calls and in line with procedures
- Responsibly maintain and update all job-related administrative forms
- Be able to recognize when a problem/query should be transferred to another departmentor a more senior member of staff
To succeed in the role you will need to have:
- Proficient level of Spanish(C1)
- Intermediate level of English (B1)
- Previous experience in Customer Service preferred
- Impeccable communication skills
- A calm cool and level-headed attitude in every situation
- Excellent self-organizing skills
- A proactive approach and willingness to work on own initiative
- Ability to work under pressure in order to achieve deadlines and KPIs
- Ability to adapt to a continuously changing environment and procedures
- Knowledge of Microsoft Office Pack (Word Excel)
- Must hold EU citizenship or valid work permit
- Be a local candidate or willing to relocate to Lisbon Portugal
Benefits.
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here you can improve your quality of life and grow your career.
Apply today!
Required Experience:
Unclear Seniority
Key Skills
- Mechanical Design
- Computer Graphics
- GD&T
- Root cause Analysis
- CAD
- Mechanical Knowledge
- Creo
- Lua
- Unreal Engine
- Maya
- Project Engineering
- Unity
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
