Agente de Reservas

as a Reservations Agent at The Ritz-Carlton Tenerife Abama

Instantly recognizable The Ritz-Carlton Tenerife Abama is the islands most iconic resortan oasis of tranquility where the ocean volcanic landscapes and subtropical vegetation blend effortlessly with iconic Moorish-inspired architecture.
Its 462 rooms and suites divided between the vibrant Citadel and the exclusive Retreat offer breathtaking views of the Atlantic Ocean Mount Teide or the resorts lush gardens. A celebrated culinary destination in its own right this five-star resort in Tenerife features world-class restaurants ranging from light casual dining to Michelin-starred fine cuisine. Designed as a timeless escape the resort offers multiple swimming pools a 2500 m² Spa & Fitness Center and the largest Ritz Kids in Europe. Where land meets sea guests can also enjoy an exclusive golden-sand beach area at Abama equipped with complimentary sun loungers and umbrellas.

Are you passionate about creating exceptional guest experiences from the very first interaction As a Reservations Agent at our luxury resort you will be the voice of hospitalityhelping guests plan their perfect stay responding to inquiries with warmth and professionalism and ensuring every detail is thoughtfully arranged.
If you thrive in a fast-paced environment have excellent communication skills and love turning inquiries into unforgettable stays we would love to meet you.

• Handling reservation requests via phone email and online platforms with professionalism and genuine warmth.
• Providing detailed information on room types rates packages and resort services to help guests make informed decisions.
• Accurately confirming modifying and canceling reservations in the system ensuring all details are correct.
• Responding promptly to guest inquiries and special requests offering personalized solutions whenever possible.
• Coordinating with other departments (Front Office Sales Food & Beverage) to ensure seamless guest experiences.
• Monitoring room availability and optimizing occupancy through effective reservation management.
• Maintaining accurate reservation records and payment details in compliance with company standards.
• Identifying upselling opportunities for room upgrades packages and additional services that enhance the guest experience.
• Resolving reservation-related issues or complaints with empathy and efficiency.
• Staying informed about resort promotions seasonal offers and local attractions to proactively assist guests.

• A natural communicator who makes guests feel valued and understood from the very first interaction.
• Ideally previous hands-on experience in hospitality reservations or customer service.
• A team-oriented mindset thriving in a collaborative environment where everyone works toward a shared goal.
• A genuine passion for delivering personalized and heartfelt service that builds trust in every conversation.
• Confident communication skills in both Spanish and English; German is a strong plus.
• A valid work permit for Spain.

Join our team and bring your ideas and creativity to the daily guest experience. Working here means contributing to moments that guests will remember long after they have departed.

• Competitive salary above market standards with flexible compensation.
• Travel the world and enjoy exclusive employee rates (Explore Rate) at over 9500 Marriott hotels extended to your family partner and parents.
• 20% discount on Food & Beverage across all Marriott hotels worldwide.
• 50% discount on the resorts own culinary offerings.
• Up to 75% discount on flights for Tenerife residents traveling to mainland Spain.
• Extensive corporate benefits with discounts on leisure activities and travel.
• A special birthday surprise to celebrate you.
• A complimentary guest stay at the resort after one year of servicetruly a once-in-a-lifetime experience.
• 13th and 14th salary payments.
• Innovative training concepts to support your professional journey including access to our own corporate university.
• Career advancement opportunities within an international company.
• Complimentary employee dining at our staff restaurant.
• Uniforms provided and professionally laundered when required (depending on department).
• Team outings employee celebrations anniversaries and special eventswe love celebrating with you.
• Opportunities to participate in social responsibility initiatives and give back to the community.
• Comprehensive company-sponsored medical care.

(All benefit and bonus programs are subject to individual company regulations. Applicable tax and social benefit laws apply and any tax deductions are handled through payroll. There is no legal entitlement to benefit programs and the employer reserves the right to adjust offerings at any time.)

Apply now via MarriottCareers with your application documents.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and fostering an inclusive people-centered culture. We are committed to non-discrimination on any protected basis including disability veteran status or any other basis covered by applicable law.

Across more than 100 award-winning properties worldwide the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that they remain with guests long after their stay. By attracting the best hospitality professionals and empowering them to be creative thoughtful and compassionate we believe everyone succeeds.

Every day we set the standard for rare and special luxury service worldwide taking pride in delivering excellence in care and comfort. Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with dedication and care. These Gold Standards are the foundation of who we areguiding us to be better each day and shaping our reputation as a global leader in luxury hospitality.

By joining The Ritz-Carlton you become part of Marriott Internationals global brand portfolioa place where you can do your best work discover your purpose belong to an extraordinary global team and become the best version of yourself.