Client Services Coordinator

Queens County, NY - USA

Yearly Salary: $ 60000 - 65000

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Client Services Coordinator

Reports to: Director Corporate Sales

Division: Corporate Sales; based out of Long Island City Queens

The Client Services Coordinator will work collaboratively with a Regional Sales Manager other members of the Corporate Sales team and cross-functionally with supporting internal teams to provide best in class customer service and support new and existing Corporate Sales clients.

ESSENTIAL JOB RESPONSIBILITIES

Operations:

Accurately process customer transactions such as orders quotes or returns via SAP Business One
Work with vendors to submit Purchase Orders track shipments and coordinate any needs direct from vendor on behalf of the client
Manage the lifecycle of each order to ensure timely delivery coordinate timelines directly with client and expedite as needed
Collaborate with Corporate Sales fulfillment department to ensure all product is received quality controlled serviced and shipped based on clients needs
Fill requests for catalogs information or samples
Setup and maintain customer files and product listings and programs in all system platforms
Maintain and audit all Replink product listings
Support the Director of Corporate Sales and Client Services team in ad hoc projects as needed

Customer Service:

Support high volume Regional Sales Managers ensure all clients needs are met and sales targets are reached
Actively support accounts directly via phone and email
Determine customer needs and expectations in order to recommend specific products and solutions
Proactively recommend alternate products based on cost availability or specifications ensuring client satisfaction and improving transaction profitability
Assist and collaborate with Regional Sales Manager on any client presentations or operational tasks
Product Knowledge expert: educate customers about terminology features and benefits of products in order to improve product related sales and customer satisfaction

QUALIFICATIONS

Minimum 1-3 years of relevant experience retail experience preferred;
Communicate at all times in a clear and concise way both verbally and in writing to customers and cross-functional stakeholder.
Manage time efficiently and work effectively with other members of the Corporate Sales team
Willing to be hands-on and work with the entire team to fulfill operational and organizational needs.
Microsoft Office proficiency is required
Prior watch or fine jewelry experience is preferred but not required

SALARY RANGE: $60000 - $65000/yearcommensurate upon experience.

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race color creed religion national origin ancestry citizenship status age disability sex gender veteran status genetic information or any other characteristic protected by applicable federal state or local laws.

Required Experience:

Job Title: Client Services CoordinatorReports to: Director Corporate Sales Division: Corporate Sales; based out of Long Island City QueensThe Client Services Coordinator will work collaboratively with a Regional Sales Manager other members of the Corporate Sales team and cross-functionally with supp...